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  1. #1
    Community Member
    Join Date
    Mar 2010
    Posts
    3

    Default Error on adding credit card, error on using varified Paypal

    I am a hongkong player,
    when I adding my card on , it shows up error 140003
    when I use paypal to buy point, it show up unauthorize region
    when I use paypal with proxy, also error
    so how can i buy any point on the game?
    Please help and thank you.

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Please see this sticky for more information. You'll likely have to call or fax your card details. If you PM me, I can provide the fax information.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Mar 2010
    Posts
    3

    Default

    I already sent the fax for 2 days but still not got any update one my credit card info.
    Please help

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    I'm sorry, but I can't assist on the forums. If you haven't heard back, they probably didn't get the fax. I'd recommend submitting a help request via the link below, or responding to the email if you already heard back from them.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
    Community Member
    Join Date
    Mar 2010
    Posts
    3

    Default

    so i need to wait till after holiday to call Account Management Phone Support?

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