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Thread: Paypal

  1. #1
    Community Member allhailyoda's Avatar
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    Mar 2006
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    58

    Default Paypal

    Any reason why I cant use paypal to buy points in the turbine store?

    I keep getting this error message.

    We are sorry, we were unable to successfully process this credit card transaction. You are attempting to process this transaction from outside the valid billing region. Please try another payment method. [Transaction Error 2].

    Is there a work around for this at all?

  2. #2
    Community Member Eladiun's Avatar
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    Nov 2006
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    Default

    Hmmm... You are attempting to process this transaction from outside the valid billing region. I would guess you are outside the valid billing region. Where are you Waldo?

  3. #3
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    154

    Default

    I apologize that you're experiencing this error. Unfortunately it isn't something we can work around. However, we do accept various credit cards and have alternate options for payment, and we have work-around options for this type of issue with credit card payments. For more information, please see this sticky.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  4. #4
    Community Member allhailyoda's Avatar
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    Mar 2006
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    Default

    Thanks for the reply.
    Are there any plans to make the store available to paypal users not in America / Australia or NZ?

    It does sort of suck that I bought the game in a valid region, come from a valid region but can't buy points because I am working overseas.




    Btw special thanks to Eladiun for being so helpful.
    You are truly a giant among halflings.
    Last edited by allhailyoda; 03-24-2010 at 09:42 PM.

  5. #5
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    154

    Default

    We don't have any specific plans at this time. But we are always looking to improve our service and support and purchase options. If/when any of the available options change we'll definitely be announcing it via the website and forums.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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