Unhelpful GM's

[JOTMON]

Has there been an infux of unhelpful GM's on the servers?

During the endfight battle in Bastion, our cleric became stuck in the wall. We wasted a lot of resources trying to maintain the party while she waited for a GM to respond. After essentially party wiping, I used a rez cake and then resurrected the party except the cleric who was still stuck in the wall. A senor GM finally responded and ported the dead cleric to us unexpectedly she then rebounded back into the wall again. We had to rez her the second time using more resources. The GM said he could not rez the cleric, I asked the GM to spawn a rez/rest shrine to which the GM responded that he was unable to do so. Said we should recall and restart.

(Admin): <Player:IIDString:0x020E0000000FB7D9:"+Deleted+" tells you, 'I understand that, I can move them but I cannot rez them I apologize.'

He told us that we should recall and restart the quest.

This is ridiculous, a Senior GM and a known bug in the game where a player can become stuck in a wall. He would not escalate any further or transfer to anyone else who could help since he was a "senior GM".

Has anyone else come across this problem where GM's are not being helpful. IS this a new batch of GM's, wher have all the helpful usefull GM's gone??

[Lorien_the_First_One]

First off you will get forum points for posting his name.

Secondly he is a senior GM and one of the ones who has been around for several years, so not the "new guy".

He also has helped me on a couple occassions and generally has a good rep.

[oberon131313]

he told you what he was and wasn't able to do.
He did what he was able to do. While it does suck that he didn't give you guys warning to get ready to rez the cleric when they were ported, everything else sounds like he genuinely did try and assist you, which is his job; to assist, not to do everything that you ask.

[JOTMON]

Edited to remove any personally identifying Senior GM names.

This has been my only experience with this one in particular, not that I've had many GM issues during my playing time. This is the only one that would not actully put us back to the position we should have been in before the cleric got stuck in the wall.

[JOTMON]

he told you what he was and wasn't able to do.
He did what he was able to do. While it does suck that he didn't give you guys warning to get ready to rez the cleric when they were ported, everything else sounds like he genuinely did try and assist you, which is his job; to assist, not to do everything that you ask.

He didn't do much of anything at all. The transported the dead cleric to our position where we had regrouped.

The real issue is that the cleric became stuck in the wall, which is apparently a known problem in Bastion. What he should have done is created a rest shrine so we could get back to the postion we should have been in before she got ported into the wall. Not suggest we exit and restart the quest.

[landona54]

That stuck point has been there for 6 months minimum, they have done nothing to correct it which is on them, 2nd the stuck point kills u after a certain amount of time which also is a bug. Third, when I got stuck they rezzed me and popped a shrine since we were on elite, without us asking, so why the uneven resolution. Obviously this GM was lying, he could have rezzed the cleric, he could have moved the stone, because both were done for me, not saying this is what they are supposed to do, but they have offered it up in the not so distant past.

[ddoer]

in before lock/delete.

you are not allowed to discuss anything about in game support. GM will never be wrong. if they fail to meet your expectation, you are wrong. if some GM can rez u and spawn rest shrine and some cannot, it's your problem not GM's problem. GMs are gods and how would gods do something wrong?

[AZgreentea]

That stuck point has been there for 6 months minimum, they have done nothing to correct it which is on them, 2nd the stuck point kills u after a certain amount of time which also is a bug. Third, when I got stuck they rezzed me and popped a shrine since we were on elite, without us asking, so why the uneven resolution. Obviously this GM was lying, he could have rezzed the cleric, he could have moved the stone, because both were done for me, not saying this is what they are supposed to do, but they have offered it up in the not so distant past.

How do you know he didnt get into trouble for that?

[JOTMON]

in before lock/delete.

you are not allowed to discuss anything about in game support. GM will never be wrong. if they fail to meet your expectation, you are wrong. if some GM can rez u and spawn rest shrine and some cannot, it's your problem not GM's problem. GMs are gods and how would gods do something wrong?

You have a point.. perhaps I expect too much. I will likely be penalized for drawing attention and have the next 10 chests spawn un-named junk.

[MarcusCole]

I'm just throwing out ideas here but maybe it would be nice if there was a list of what GMs can and cannot do, written for all to see. I have heard many complaints that some are just lazy etc... If this were the case than it could be cited by players and by GMs as the situation demanded. If not a list of specific, than allow a list of GM encounters to be recorded for reference, somewhat along the lines of case law (well not really case law because that would imply a rule-setting power given to GMs, but rather a way for players to see "oh these 3 GM's have solved this problem but this one claims there is nothing he can do" or "see players: here are 3 other instances where other players have been in this situation and, as you can see, there is nothing that I can do"
Again just my 2cp.

[Heffty_Smurf]

i have never had any help in game on any level or here on the forums. that is the benefit turbines customer service people have, they hide behind cutesy little names and treat u as poorly as they chose becuase there is no 1 800 number you could call and complain. I think it is one of the worst aspects of the game to be honest. heck even at wal mart there is accountability and if someone representing the company isnt willing to help or willing to do their job professionally and with an effort to take care of the customers in a reasonable fashion, then those wal mart employees who wear a name tag with their name on it, not a fake name, can be brought up in a formal complaint. not here though. Furthermore i doubt very much that in a face to face environment that the gms and forum monitors would be half as unhelpful as they are.

and im not saying that in your case the gm could have helped, thats not my point. my point is that there is no accountability and if there is ANY positive customer service here, i certainly havent seen it.

[KKDragonLord]

First: IBTL

second: did the cleric tried the /stuck command?

third: GM help is hit or miss, sometimes it takes too long, others they are less than helpful, and others they come quick and solve the problem. i'd say positive experiences surpass the negatives but don't necessarily outweight them.

But generally yeah, forums aren't the place to complain about that, unless you want to risk infraction points, but there must be some kind of customer service for it somewhere, although these things tend to be hard to find.

[oberon131313]

That stuck point has been there for 6 months minimum, they have done nothing to correct it which is on them, 2nd the stuck point kills u after a certain amount of time which also is a bug. Third, when I got stuck they rezzed me and popped a shrine since we were on elite, without us asking, so why the uneven resolution.

count yourself lucky, as that is probably not what they are allowed to do. The GM in question is one of the older GMs left (that's saying something as GMs are usually on a contract) so what he says is probably what the rules are.

Obviously this GM was lying, he could have rezzed the cleric, he could have moved the stone, because both were done for me, not saying this is what they are supposed to do, but they have offered it up in the not so distant past.

how can you, in the same breath, admit that they may not be allowed to do those things and at the same time call this GM a liar? He didn't say that he wasn't able to do those things, just that he is not allowed.

[oberon131313]

He didn't do much of anything at all. The transported the dead cleric to our position where we had regrouped.

The real issue is that the cleric became stuck in the wall, which is apparently a known problem in Bastion. What he should have done is created a rest shrine so we could get back to the postion we should have been in before she got ported into the wall. Not suggest we exit and restart the quest.

what he should have done and what you wanted him to do are not the same thing. As I said, he probably did what he was allowed.

[toughguyjoe]

/stuck is a command in the game now. I've used it in Bastion before and been taken out of the wall and able to continue.

Not sure that if the cleric was dead why the GM didn't just move the soul stone instead of just the stuck ghost but, whatever.

[MarcusCole]

what he should have done and what you wanted him to do are not the same thing. As I said, he probably did what he was allowed.

If this was then case than we have another problem: one purpose of the GMs is to assist with any bugs that may arise, and they should be given the authority to do so.

[JOTMON]

First: IBTL

second: did the cleric tried the /stuck command?

third: GM help is hit or miss, sometimes it takes too long, others they are less than helpful, and others they come quick and solve the problem. i'd say positive experiences surpass the negatives but don't necessarily outweight them.

But generally yeah, forums aren't the place to complain about that, unless you want to risk infraction points, but there must be some kind of customer service for it somewhere, although these things tend to be hard to find.

Cleric couldn't died as a result of being stuck in the wall.

Comes down to the GM saying he couldn't do anything when track history shows that GM's are able to do so.

[JOTMON]

count yourself lucky, as that is probably not what they are allowed to do. The GM in question is one of the older GMs left (that's saying something as GMs are usually on a contract) so what he says is probably what the rules are.


how can you, in the same breath, admit that they may not be allowed to do those things and at the same time call this GM a liar? He didn't say that he wasn't able to do those things, just that he is not allowed.

That brings up the question then, what are the GM rules?
At what point is the GM permitted to spawn a shrine and not permitted to do so.

No one expects the GM to give the players any sort of advantage because they cant do the quest or its 'too hard' help me...

Resolving a in-game problem should be on the fixable list. setting the players back to a state where they were before the mishap happend is reasonable.

Every GM seems to be capable of different things on different days.

This GM said specifically he could not do anything when it has been shown that GM's are able to.

[Tabun]

in before lock/delete.

you are not allowed to discuss anything about in game support. GM will never be wrong. if they fail to meet your expectation, you are wrong. if some GM can rez u and spawn rest shrine and some cannot, it's your problem not GM's problem. GMs are gods and how would gods do something wrong?

+1 rep

[Tarrant]

If you have any feedback regarding in-game support please contact them here.