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  1. #1
    Community Member
    Join Date
    Mar 2010
    Posts
    11

    Default ijl15.dll virus found Win32/Heur

    Greetings. I was using Turbine to install DDO, and got the following errors from my real time virus scanner.

    c:\Program Files (x86)\Interim Dungeons and Dragons Online\ijl15.dll Virus found Win32/Heur

    Here is what my research found on this virus. I am truly surprised; and disappointed, that this attack was attempted by such a reputable company.

    Win32/Heur, also mentioned as Virus Win32 Heur is a dangerous self-mutating polymorphic trojan virus, typically installed on windows system without victims knowledge. The Win32/Heur virus infects PC's via dubious filesharing applications, corrupt media files, spam emails and porn related web sites. Once infected, Win32/Heur virus will modify Windows win32 system files, and install additional trojans, worms and viruses onto the infected computer. The Win32/Heur trojan is usually detected with the "Virus found Win32/Heur" alert and may activate fake Dr. Watson security warnings and redirect Internet Explorer and FireFox browsers to sites like ripetv.com or crackle.com. Trojan Win32/Heur malware is severe security and privacy risk that can alter/delete crucial system files, disable antivirus and firewall software and hijack both local and network computers.

    Here's a screen shot of the attempted attack.

    http://img687.imageshack.us/img687/4328/infectedddo.jpg

    Thanks, but no thanks.
    Gry

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Most likely its a "false positive" by AVG which does occur somewhat more often if "Heuristic" scanning is active when using a/v programs

    (Heur means heuristic detection: ie. the detection is not matching a known virus)

    Granted you should run a full system scan with both updated antivirus and antispyware applications as a just in case but most often these are just Heuristic Scan fp's.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member
    Join Date
    Mar 2010
    Posts
    1

    Default

    <quote>
    Here's a screen shot of the attempted attack.

    http://img687.imageshack.us/img687/4328/infectedddo.jpg
    </quote>

    I got precisely the same message from AVG on my laptop (which is running Vista 64 standard, but not from AVG running on my desktop (which is running Vista 64 professional).

    I think DDO's very slick installation program is nice - but if you generate virus warnings and scare off people, it's not worth a dime!

    <edit>

    Try This
    --------
    I was able to install/launch DDO with no AVG complaints on my laptop using this method:
    http://www.ddo.com/component/content...oadinstall-ddo
    Last edited by huminado; 03-26-2010 at 04:22 PM.

  4. #4
    Community Member
    Join Date
    Apr 2010
    Posts
    1

    Default

    This scared the **** out of me, and I immediately healed the infections, cancelled the download, and uninstalled/removed any trace of both the downloader and the game. Honestly, this is inexcusable from a respected game company, even if it is a 'false positive.' Get it fixed.
    Last edited by Kindoffer; 04-04-2010 at 09:47 AM.

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