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  1. #1
    Community Member
    Join Date
    Mar 2010
    Posts
    1

    Default Game freezes at loading screen

    I downloaded this game yesterday, and have only managed to get it to load completely once. All other times it either brings up the loading screen and then freezes, or I click play and nothing happens.

    Here's my system specs.
    Windows 7
    6 gigs of ram
    Nvidia GTX 260M with 1 gig
    intel core 2 duo 2.53 gigs

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    When you get a chance post your “dxdiag” data (the steps how are in the “how to get help..” sticky linked in my sig)

    Also if you have "Turbine Download Manager" (TDM) installed try running the "Validate & Repair" from the right-click menu on the DDO ribbon at the bottom.

    Definitely open a support request if you haven’t yet too

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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