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Thread: Help

  1. #1
    Community Member
    Join Date
    Mar 2010
    Posts
    1

    Default Help

    I never got an email that reminded me of my account name and username. I remembered my forum username and forgot my account username as the first several that I tried didn't work. I've checked my spam box and my regular inbox for the confirmation email and it hasn't arrived in either. I went to the support website but even the form to make a request for my account information requires information that I never had to submit since its a free account. Assistance would be appreciated.

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    We can't assist with this via the forums. However, you can contact the Account Management department. Any fields that don't apply to your account just leave blank, or fill with none or zeros.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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