duplicate MyDDO profiles

[lolwatboomer]

My character is Lmaonade on Ghallanda (http://my.ddo.com/character/ghallanda/lmaonade/)

When you use that link, it will give you a page not found error. When you search for me: http://my.ddo.com/characters/?sname=Lmaonade - it will give TWO results, which are both me, and both of them give the page not found error.

Seen this on a few people already.

[Victorie]

Please submit an email to the Forums team via the link in my signature. They'll be able to research this further.

[lolwatboomer]

Please submit an email to the Forums team via the link in my signature. They'll be able to research this further.

Sent it, but they still haven't replied.

heh.

[Arctigis]

Yes, I have this problem too.

Arctigis of Thelanis

Standard response is "MyDDO is in Beta". Are you going to fix these problems or not?

[Victorie]

My.DDO is in Beta. That means it is in a testing state and we are working to make improvements and updates, and even potentially major changes in some cases. We're looking to see how changes affect the site, and what works. This means that some changes/updates/error research may take more time than if the site was not in Beta. I can assure you that the team in charge of the My.DDO site is aware of the "doppelganger" issue, and they are researching it, though they don't yet have a fix.

[Cedwin]

If you look on http://ddostuff.com/myddo.aspx?world...acter=lmaonade

It says lmaonade was last updated 11/16/2009.

Definately something wrong with their updating mechanism.

They did mention that if you delete a character, and re-roll one with the same name, it can cause a lot of problems with updating. TRing might affect it as well. That may be the case here.

[smatt]

Sounds like a great reason for some heroic Turbine employee to go to the server that houses MyDD-slow, open the file that contains the enitre program and then hit delete... And just to be sure, they should then drive a Mac truck over it... Dont' worry Tarrant will get the blame for it

[Arctigis]

My.DDO is in Beta. That means it is in a testing state and we are working to make improvements and updates, and even potentially major changes in some cases. We're looking to see how changes affect the site, and what works. This means that some changes/updates/error research may take more time than if the site was not in Beta. I can assure you that the team in charge of the My.DDO site is aware of the "doppelganger" issue, and they are researching it, though they don't yet have a fix.

Thanks for responding. Why the hell did you add it directly into the game then? Surely, if it's still in beta, it
should not be part of the live game?.

There are several, admittedly anecdotal, threads about players game experiences being directly influenced by
this tool. Some players are being excluded or kicked from groups because of the information stored in their
MyDDO profile. At least give them a sporting chance by ensuring that the data held is current and accurate.

[Victorie]

Sometimes Betas need to be made available to a large number of people, or even a population as a whole in order to be properly tested. The My.DDO.com Beta falls into this category so we can properly test functionality and interactions. If you don't want your characters visible, you can select the "Private" option. Also, if you know that your profile is not up to date, you can advise other players of that when chatting prior to joining a group.

[Arctigis]

Sometimes Betas need to be made available to a large number of people, or even a population as a whole in order to be properly tested. The My.DDO.com Beta falls into this category so we can properly test functionality and interactions. If you don't want your characters visible, you can select the "Private" option. Also, if you know that your profile is not up to date, you can advise other players of that when chatting prior to joining a group.

Is this private option new? Previously there was no way to make your characters private. The only thing you could
do was hide the linkage between the player and the character.

I know I am flogging a dead horse however, I was not aware that (as a paying subscriber) I'd signed up to be
a beta tester for MyDDO. Is this covered by the EULA?

I guess the only way I can opt out of this is to cancel my subs? (I have two)

[SDM]

This is covered in the Terms of Service.

"You acknowledge and agree that, as between Turbine and you, all Content, including, without limitation, all screen shots, videos and other materials, and all character names, attributes, inventory items, etc., created, acquired or developed in connection with the Turbine Service are the sole and exclusive property of Turbine and may be used by Turbine (and its publishing partners, distributors, licensors and licensees) for any purpose without any compensation to you."

~SDM

[eulogy098]

How about some sort of myddo "purge" or something. Like, delete all myddo profiles and let them get newly added as people log their characters. My main character has never had a working myddo profile, suffering from the duplicate problem. I reckon if the myddo database was cleared out entirely and let to add each character as if it were new... this problem would be solved.

We are talking many, many, many months of this problem with no addressing at all. It would be a nice gesture if you fellas would at least try. I know its not fair to expect problems to be solved over night, but i do think it's fair to request effort regarding the longest dated problems.

If nothing else, cant someone go ahead and manually delete characters with the duplicate problem when submitted by the players? For example, if you were to go in and delete my character from myddo, wouldnt it just get reinstalled in the database when i log in again as if it were a newly made toon?

http://my.ddo.com/characters/?sname=venoset


Give it a go,

cheers

[thoryndar]

So, how about my problem as well, Devs?

It would be REALLY nice to know if / when this will EVER be fixed.

[thoryndar]

So, now I have 2 charachters not properly updating.

Devs? Response?

[eulogy098]

Please submit an email to the Forums team via the link in my signature. They'll be able to research this further.

This problem still persists. Any news ?

[Lerincho]

Please submit an email to the Forums team via the link in my signature. They'll be able to research this further.

why bother contacting them when this is the response we get:

Thank you for contacting Turbine Customer Support.

This automated email has been sent to let you know that we have received your support request and to also forward some relevant information based on the support request details you selected:

We are currently experiencing issues with some character information not properly updating on the my.ddo website. This is an ongoing issue that the web team is investigating. We apologize but at this time we do not know when a resolution will be available as they are still searching for the underlying cause. We apologize for the any inconvenience this may cause and appreciate your patience as we work toward a resolution for everyone affected.

If you need further assistance or have questions or concerns please reply to this email to update your ticket status.

[Bodic]

It just a REALLY really LOOOOOOOOOONg Beta. In fact it will last as long as teh is game it will never come out of Beta like the forums that have been in Beta for 5 years.

[Lerincho]

It just a REALLY really LOOOOOOOOOONg Beta. In fact it will last as long as teh is game it will never come out of Beta like the forums that have been in Beta for 5 years.

DDO:EU itself was in beta from Feb 2006 - Sept 2009. It just happened to be called Stormreach instead.