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  1. #1
    Community Member
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    Default Other payment methods for VIP ?

    Hi,

    i started to play the game, i like it, so i´m thinking of getting VIP.
    Unfortunally, CCs are not that popular in germany, so i dont have one (no need for one).

    Are there other methods to get a subscription (maybe planned?) ? Save one´s for both sides (not like *aypal) ?

  2. #2
    Customer Service Representative Victorie's Avatar
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    Please see this sticky for more information on payment options - including debit cards and pre-paid credit cards.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
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    Default

    Quote Originally Posted by Victorie View Post
    Please see this sticky for more information on payment options - including debit cards and pre-paid credit cards.
    And the only option is credit card^^ Thats what i asked, if there are other ways planned...

    *edit*
    Read in another thread that there should be the possibility to pay with paybycash , seems my account has the same "bug" that i cant choose it...
    Last edited by Ringkeeper; 02-12-2010 at 07:07 AM.

  4. #4
    Customer Service Representative Victorie's Avatar
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    Default

    The credit card post does also note that we also accept Debit cards and pre-paid cards.

    Since Turbine doesn't officially support Europe (they are supported by Codemasters on the EU servers) PayByCash may not be able to sell GTCs to you. Additionally, the GTC issue that you mention is known, and the work around is explained in this sticky.


    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
    Community Member justpawned's Avatar
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    Default

    hi,

    does turbine accept ultimate game cards? because CCs are not also popular in the Philippines.

    and i found out that a local prepaid card retailer sells ultimate game cards.

    ..

    I asked around ingame and a player said Turbine only accepts UTC for accounts bought with the box installer, is this true?
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  6. #6
    Customer Service Representative SDM's Avatar
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    Default

    Hello,

    We do not accept Ultimate Game Cards directly; however PayByCash does accept them and will sell DDO Game Cards.

    http://www.paybycash.com/ddo/codelist.php

    ~SDM
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    English Phone Support: 855-WBGAMES or (781) 407-4020
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  7. #7
    Community Member justpawned's Avatar
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    Default

    weh?! so i have to buy the box installer before i can use paybycash?

    *sigh* looks like i'll be staying f2p then
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  8. #8
    Customer Service Representative Victorie's Avatar
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    You don't need to buy the box anymore for any reason. Please see this sticky if you are having issues adding a GTC.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  9. #9
    Community Member justpawned's Avatar
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    Dungeons & Dragons Online®: Eberron Unlimited™ Restricted Country

    We're sorry! Dungeons & Dragons Online®: Eberron Unlimited™ has asked PayByCash not to accept payments from your country. We provide Dungeons & Dragons Online®: Eberron Unlimited™ information about how often and from what countries their potential customers have this problem.

    Thank you for considering PayByCash.
    very nice...
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  10. #10
    Community Member justpawned's Avatar
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    err ye, follow up question.

    any particular reason why you(Turbine) does not want payments from the Philippines?
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  11. #11
    Customer Service Representative Victorie's Avatar
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    Turbine doesn't officially support the Philippines. However we are still happy to assist players from non-officially supported areas. In some cases this means that players in ares that aren't officially supported will have to take additional steps to make payments. For assistance with this, please contact the Account Management department.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  12. #12
    Community Member Stormwine's Avatar
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    Does Turbine no longer support the pay by cash I received my code but I cannot find where to enter it at the billing site.

  13. #13
    Customer Service Representative Victorie's Avatar
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    I am sorry. The system not showing an option to add a GTC is a known issue, and there is a sticky about it here.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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