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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    6

    Default Forgot my username

    I had to reformat my harddrive due to a RAID issue. Now I cannot login due to an incorrect username/password. I know the password is correct but not sure about the username. Is there away to find out my username?

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    If you can log into the Account Management website, then it's the same username and password. If you aren't sure, you'll need to contact the Account Management department. If there is a credit card on file, have the card holder (the name entered in the system) call. Contact information is in my signature.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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