Downgrade from VIP to Free, or Premium to Free (Instead of Premium)

[pyrrole]

help please

[Victorie]

nano_pigeon, you should be all set.

pyrrole, the beholder doesn't believe that you're experiencing this issue. He recommends you contact the Account Management department if you have any questions.

[bseamus]

help please

[Ozelot]

I downgraded form vip to Free.I Need Help to have premium account. Thanks.

Help please

[bogyo12]

Help please!

[Victorie]

The beholder is in a good mood, since it's Friday and he had some great coffee this morning. Your accounts should be fixed now.

[kevlar1000]

plz help i was on a free account and i bought some items from the ddo store and it upgraded my account to a premium i want to go bk to free i've tried to go to find the so called subsciption tab on my account management page but its not there if i was to cancel the direct debit from my bank account would it put me bk to a free account and let me keep my character

[Mikke]

plz help i was on a free account and i bought some items from the ddo store and it upgraded my account to a premium i want to go bk to free i've tried to go to find the so called subsciption tab on my account management page but its not there if i was to cancel the direct debit from my bank account would it put me bk to a free account and let me keep my character

Kevlar,
I'm not sure if you are aware but by buying any item from the DDO store you are automatically upgraded to 'premium'. It is still free to play and no cost to you. Yes you get those two free character slots for free :-)

VIP accounts are the ones that pay

[Serivik]

I opened a support ticket before I found this thread, just so you know.

Help please.

Edit: I read the OP again and may have misunderstood. I subscribed for a VIP account, had it a night, and the next day it was back to free. I did not cancel or intend to downgrade. Is this the same or a similar issue?

[blodious]

Please help!


Also I don't have any of the turbine points I should have for subscribing for two months!

[Victorie]

blodious, you should be all set with Premium now. You'll have to contact the Account Management department with any questions about points. Sorry, but we can't help with that via the forums.

Serivik, the issue you're describing generally means that you either canceled before the upgrade fully processed and charged, or the payment failed. Since the payment always processes the next morning, you have to wait a day to cancel, or the upgrade doesn't fully take effect.

[blodious]

blodious, you should be all set with Premium now. You'll have to contact the Account Management department with any questions about points. Sorry, but we can't help with that via the forums.

Serivik, the issue you're describing generally means that you either canceled before the upgrade fully processed and charged, or the payment failed. Since the payment always processes the next morning, you have to wait a day to cancel, or the upgrade doesn't fully take effect.

Thanks a bunch regardless, I'll see to getting help from support.

[grimburgot]

Help Please !

[Demsac]

Help please, thanks!(In advance)

[Victorie]

You should both be all set now.

[parrot1up]

pls, help me!!!^^

[web123]

Help Please !

[Victorie]

All set guys.

[yinyang76]

Help please

[Victorie]

I am very happy to announce that this issue has been fixed!
The beholder is less happy, but he's evil.

If you are experiencing an issue where you should be Premium, but are Free instead, please contact the Account Management department.