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  1. #121
    Community Member
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    Oct 2009
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    Default

    help please

  2. #122
    Community Member
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    Oct 2009
    Posts
    1

    Default

    Help please.

  3. #123
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The beholder says you two should be all set.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  4. #124
    Community Member Ravoc-DDO's Avatar
    Join Date
    Nov 2009
    Posts
    586

    Post

    help please

  5. #125
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The beholder says you're all set. He's leaving now for a weekend of carousing and crunching!
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  6. #126
    Community Member
    Join Date
    Sep 2009
    Posts
    1

    Smile

    Help please!

  7. #127
    Community Member
    Join Date
    Sep 2009
    Posts
    1

    Default Downgraded from VIP to Free

    help please!

  8. #128
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The beholder says you two should be all set now.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  9. #129
    Community Member
    Join Date
    Oct 2009
    Posts
    1

    Default

    Help, please!

    Thank you

  10. #130
    Community Member
    Join Date
    Oct 2009
    Posts
    1

    Default VIP to Free

    I was also recently downgraded to free instead of premium.
    Thank you.

  11. #131
    Community Member
    Join Date
    Apr 2009
    Posts
    1

    Default Help Please

    I would like to downgrade my account from Premium to the free account.

  12. #132
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    booksomewench and shogunhb, the beholder says you guys are all set now.

    Krallek, the beholder wants me to let you know that there isn't really a way to downgrade from Premium to Free. However, since you don't pay anything for Premium access, there isn't really a need to do so. Premium access is provided to players who were previously VIP or have ever bought any Turbine points. It is improved access for players who have paid, but there is no charge for it. You can find more information about it here.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  13. #133
    Community Member
    Join Date
    Oct 2009
    Posts
    154

    Default

    help please

    NOTE: i purchased 1 char slot a few mins ago.

  14. #134
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    vhortex, the beholder says your account is set now.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  15. #135
    Community Member
    Join Date
    Sep 2009
    Posts
    1

    Default Help please

    Thanks

  16. #136
    Community Member
    Join Date
    Jan 2010
    Posts
    1

    Default Please help

    I too have been downgraded from VIP to free instead of Premium. Please help.

  17. #137
    Community Member
    Join Date
    Aug 2009
    Posts
    4

    Default

    Help Please!!!

  18. #138
    Community Member
    Join Date
    Oct 2009
    Posts
    154

    Default

    thank you very much. will buy vip again soon as i replace my card or buy points if our country gets supported.

  19. #139
    Community Member
    Join Date
    Jan 2010
    Posts
    1

    Default

    Help please.

  20. #140
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    I woke the beholder up from his afternoon, pre-feeding frenzy nap. He was grouchy, but agreed to fix your accounts.

    vhortex, the beholder says you're welcome, and since you posted to thank him, he might not try to kill you the next time he sees you in game. He can't make any promises about his siblings though.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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