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  1. 02-17-2010, 01:06 PM #41
    Alyssandra
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    Help please, oh mighty Beholder.

    Edit: Note please that I simply let it lapse; I didn't explicitly click "Cancel" of the subscription (I was concerned it might terminate the account). Am I supposed to do that?
    Last edited by Alyssandra; 02-17-2010 at 03:19 PM. Reason: additional info
  2. 02-17-2010, 01:51 PM #42
    Crinia
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    I was hit too. Help please.
  3. 02-17-2010, 05:58 PM #43
    SDM
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    Alyssandra and Crinia, you two should be all set.

    ~SDM
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    English Phone Support: 855-WBGAMES or (781) 407-4020
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  4. 02-18-2010, 09:47 AM #44
    Trakan
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    Help Please. I too have been cursed by this enchantment.
  5. 02-18-2010, 12:16 PM #45
    carlospl123
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    help please
  6. 02-18-2010, 12:21 PM #46
    Victorie
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    Trakan, you should be all set now too.

    The beholder wants to let you all know that this status change can happen if you cancel, or if the payment fails. If you know that you don't want to continue to pay VIP he actually recommends you cancel, as it leaves your account in a better place to make changes in the future. Canceling just stops VIP subscriptions as of the next billing date, it doesn't delete characters or stop Free/Premium access.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited
  7. 02-18-2010, 12:43 PM #47
    carlospl123
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    I apologize for problem, post for delete
    Last edited by carlospl123; 02-18-2010 at 01:23 PM.
  8. 02-18-2010, 02:36 PM
    ThraKhrom

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    problem solved itself
  9. 02-18-2010, 02:38 PM #48
    icntbliveitntbtr
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    Default help!

    my premium account no longer exists
  10. 02-18-2010, 02:46 PM #49
    adelekta
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    Quote Originally Posted by icntbliveitntbtr View Post
    my premium account no longer exists
    I have the same problem. Logged in to find I've gone from premium to free, lost two character slots and one character. :-( I just bought points recently too.
  11. 02-18-2010, 02:47 PM #50
    00Danny
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    I logged in to day as a premium account. I logged out to patch the client and when I logged back in it said I was F2P.
    Please Help me!
  12. 02-18-2010, 03:54 PM #51
    ThraKhrom
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    Quote Originally Posted by 00Danny View Post
    I logged in to day as a premium account. I logged out to patch the client and when I logged back in it said I was F2P.
    Please Help me!
    That's how it happened in my case, too. I logged in at around 17:15 GMT after patching up, everything was fine, though I was told to restart because of very high detail textures being updated. Logged off and logged on again a while later and was suddenly reduced from premium to free. Everything seems to be back to normal now though. I'm premium again.
    Last edited by ThraKhrom; 02-18-2010 at 04:15 PM.
  13. 02-18-2010, 05:20 PM #52
    Victorie
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    The beholder says you should all be set now.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited
  14. 02-19-2010, 11:11 AM #53
    FunnyGuy
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    Help me aswell please.
  15. 02-19-2010, 11:33 AM #54
    SDM
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    You should be all set now FunnyGuy.

    ~SDM
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    English Phone Support: 855-WBGAMES or (781) 407-4020
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  16. 02-19-2010, 02:08 PM #55
    Calzoner
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    Default Help please

    After downloading patch, my account has been downgraded from VIP to F2P. Character screen is asking me to choose 2 characters to play.

    Please help.
  17. 02-19-2010, 05:08 PM #56
    Calzoner
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    Got it fixed, you guys had wrong exp date on my credit card. I called customer service and got it fixed.
  18. 02-19-2010, 07:16 PM #57
    matutino
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    Smile

    Help please!
  19. 02-19-2010, 08:46 PM #58
    Cindyloo
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    help please!
  20. 02-20-2010, 12:19 AM #59
    AlanMJones
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    Default help please

    help please?
  21. 02-20-2010, 06:28 AM #60
    Beachtrader
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    Default Vip to free after cancelling

    Help Please
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