Hey everyone. If you have recently downgraded from VIP and have become Free, instead of Premium, please post here on the forum account associated with that account. The easiest way to tell is if you have 2 character slots per server instead of 4. You can simply post a quick "help please" and as long as your on the associated forum account, we'll see if the beholder can work his magic on your account.
Please note, the beholder asks that you do NOT post your username. He assures me that he is powerful enough to help you without it.
The beholder also wants to let you all know that this status change can happen if you cancel, or if the payment fails. If you know that you don't want to continue to pay VIP he actually recommends you cancel, as it leaves your account in a better place to make changes in the future. Canceling just stops VIP subscriptions as of the next billing date, it doesn't delete characters or stop Free/Premium access.
Please note that if non-related issues continue to be posted in this thread, it may be closed. We're at about 3 non-related posts within a week, as of 2/17/2010. I moved most of them, but wanted to note that this thread MUST remain on topic for us to be able to assist with it.
Results 1 to 20 of 180
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01-19-2010, 12:34 PM #1Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
Downgrade from VIP to Free, or Premium to Free (Instead of Premium)
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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01-21-2010, 12:07 PM #2Community Member
- Join Date
- Sep 2009
- Posts
- 4
Help please!
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01-21-2010, 12:39 PM #3Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
Izuela, the beholder says you should be all set now.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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01-24-2010, 01:14 PM #4Community Member
- Join Date
- Sep 2009
- Posts
- 148
Help please!
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01-24-2010, 08:17 PM #5Community Member
- Join Date
- Jul 2009
- Posts
- 1
Help please!
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01-25-2010, 01:27 PM #6Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
The beholder needed some extra coffee to get him going this morning, but he says you should both be all set now.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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01-26-2010, 07:39 AM #7Community Member
- Join Date
- Oct 2009
- Posts
- 192
Help Please!
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01-26-2010, 11:56 AM #8Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
You should be all set now.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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01-28-2010, 01:40 AM #9Community Member
- Join Date
- Sep 2009
- Posts
- 3
Help please.
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01-28-2010, 12:03 PM #10Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
You should be all set now.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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01-31-2010, 12:24 AM #11Community Member
- Join Date
- Jan 2010
- Posts
- 1
Help please!!!
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01-31-2010, 02:25 AM #12Community Member
- Join Date
- Dec 2009
- Posts
- 0
I am not completely sure I qualify, because my account was made VIP for a month from a game card code that didn't actually cost money (it was granted from a Thread of the Week back when you had that), but regardless when it expired this account went from VIP to Free to Play, so I'm mostly curious if I have a valid case. However, if it is a valid case...
help please.
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01-31-2010, 03:56 PM #13Community Member
- Join Date
- Jun 2009
- Posts
- 0
Help please!
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01-31-2010, 06:36 PM #14Community Member
- Join Date
- Jul 2009
- Posts
- 31
Help Please.
Note: I sent a ticket to Customer Service prior to finding this thread. I'm not sure if it matters or not.
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02-01-2010, 02:45 PM #15Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
The 4 of you should be all set now.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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02-04-2010, 08:24 AM #16Community Member
- Join Date
- Sep 2009
- Posts
- 3
help please, i think i qualify not sure...
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02-04-2010, 10:38 AM #17Community Member
- Join Date
- Sep 2009
- Posts
- 5
Help please!
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02-04-2010, 11:05 AM #18Community Member
- Join Date
- Sep 2009
- Posts
- 1
please help
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02-04-2010, 11:12 AM #19Community Member
- Join Date
- Sep 2009
- Posts
- 1
damsel in distress
help me, help me pleeeese... help meee...
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02-04-2010, 12:42 PM #20Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
The little beholder tells me that he usually likes to keep damsels as pets, or munch them with a little sweet and sour sauce.... but I've convinced him to help out this once.
You four should all be set now with Premium access.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
