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  1. #1
    Community Member RockyFaust's Avatar
    Join Date
    Oct 2009
    Posts
    8

    Default Today' Deals charged full price

    In short... while in game, open the DDO Store window, click on "Today' Deals", select 1 or more products from that list, proceed to the purchase and only at the end of the process you find out that they charged you the full price and not the discount price. I'd like to see posts of people that found the same issue and had it sorted in any way.
    Below is my order... got charged 750tp instead of 600tp.

    Order Number: xxx
    Receipt Date: Jan 08 2010 10:31 AM
    Order Total: 750.0 Points
    Summary of Items Purchased:
    ITEM PRICE QUANTITY TOTAL PRICE
    Sorrowdusk Isle Adventure Pack
    400.0 Points 1 400.0 Points
    The Reaver's Reach Adventure Pack
    350.0 Points 1 350.0 Points

    PS: I sent two emails to the account support, discribing my issue.
    __
    |(
    e "Se mi cursi non vale" (Julio Iglesias)

  2. #2
    Customer Service Representative SDM's Avatar
    Join Date
    Feb 2006
    Posts
    269

    Default

    Hello,

    Please contact the Account Management Team. We will be able to process a credit for the difference after verifying the amount that you were charged. Contact information can be found within my signature.

    We are currently working towards a resolution to this intermittent problem, thank you for your patience.

    ~SDM
    English Support Portal
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    English Phone Support: 855-WBGAMES or (781) 407-4020
    10am - 7pm (EST), 7 days a week

  3. #3
    Community Member RockyFaust's Avatar
    Join Date
    Oct 2009
    Posts
    8

    Default

    I did... it took a little more than a week, but got the issue sorted. I want people to know that this kinda issue is just annoying when it happens but the customer support fix it. Thank you.
    __
    |(
    e "Se mi cursi non vale" (Julio Iglesias)

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