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Thread: dnd client

  1. #1
    Community Member
    Join Date
    Dec 2009
    Posts
    1

    Unhappy dnd client

    I keep getting this message trying to launch the game.dndclient has encountered a problem and needs to close. We are sorry for the inconvenience.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Post your dxdiag when you can (the steps are in the "how to get help.." sticky linked in my sig)

    If you have "Turbine Download Manager" (TDM) installed try running the "Validate & Repair" from the right-click menu on the DDO ribbon at the bottom.

    Also in your "My Documents" (XP) or "Documents" (Vista/Win7) > "Dungeons and Dragons Online" folder and look for "Userpreferences.ini" and rename it to "OldUserpreferences.ini" and relaunch the game.
    Before you login, though on the launcher at the server select list click the first button in the row in the upper right corner (the one with the single down arrow on it) and choose "Options". In there under "Repair" click to enable the "Reset game display settings" option, click ok, then log in again to test.

    If you haven't yet you may want to also put in a support request as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member
    Join Date
    Mar 2010
    Posts
    0

    Question SAme problem

    Ok. I installed the DDO client yesterady via TDM and started playing, i've passed training and waited till village downloaded. i had no problem going into the village and making some of the quests available there. Unfortunately, when i try to start the game TODAY, it crashes. NB login/pass is fine, then i can change the server to connect to and it seems to connect to it, however when the client starts the error pop-up closing the client with this massage:
    "dndclient has encountered a problem and needs to close. We are sorry for the inconvenience."
    Detailes from TDM:
    Character generation - up to date
    Beach - up to date
    Village - up to date
    Wilderness - up to date
    Full game - downloading 1.82 of 5.00 GB
    How that could be fixed?
    Launcher Log
    Code:
    Launcher execution begins: 3/27/2010 6:15:25 PM                                                      3/27/2010 6:15:25 PM
    Command line: "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\TurbineLauncher.exe" -usetdm -fromtdm -resource-set CharGen,Beach,Village,Wilderness -invoker 3/27/2010 6:15:25 PM
    Administrator: True                                                                                  3/27/2010 6:15:25 PM
    UAC enabled: False                                                                                   3/27/2010 6:15:25 PM
    Mutex Created: "c:_Program Files_Turbine_Dungeons and Dragons Online - Eberron Unlimited_TurbineLauncher.exe" 3/27/2010 6:15:25 PM
    
    NHN: Initializing NHN authentication                                                                3/27/2010 6:15:25 PM
    Read user settings file.                                                                             3/27/2010 6:15:25 PM
    Installed resources:                                                                                 3/27/2010 6:15:25 PM
        en      en English "Select a Language"                                                           3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Target culture: "en-US"                                                                              3/27/2010 6:15:25 PM
    Looking for resources in "en-US"                                                                     3/27/2010 6:15:25 PM
    Looking for resources in "en-GB"                                                                     3/27/2010 6:15:25 PM
    Looking for resources in "en"                                                                        3/27/2010 6:15:25 PM
    Final resource culture: "en"                                                                         3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Resources library:                                                                                   3/27/2010 6:15:25 PM
        FileName:        c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\en\TurbineLauncher.resources.dll 3/27/2010 6:15:25 PM
        FileVersion:     1.16.3685.23395                                                                 3/27/2010 6:15:25 PM
        AssemblyVersion: 1.16.3685.23395                                                                 3/27/2010 6:15:25 PM
        BuildTime:       2/2/2010 1:59:50 PM AUS Eastern Daylight Time                                   3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    ConfigurationSettings.AppSettings:                                                                   3/27/2010 6:15:25 PM
        Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              3/27/2010 6:15:25 PM
        DataCenter.GameName=DDO                                                                          3/27/2010 6:15:25 PM
        DataCenter.DefaultCenter=DDO                                                                     3/27/2010 6:15:25 PM
        Product.DocumentFolder=Dungeons and Dragons Online                                               3/27/2010 6:15:25 PM
        Launcher.DocumentFolder=Launcher                                                                 3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Enter LoadPrivateFonts                                                                               3/27/2010 6:15:25 PM
        FontFamily "Village" loaded.                                                                     3/27/2010 6:15:25 PM
    Exit LoadPrivateFonts                                                                                3/27/2010 6:15:25 PM
    Trying to load splash screen from the local directory...                                             3/27/2010 6:15:25 PM
    No local splash screen image found.                                                                  3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    ---------------------------------------------------------------------------------------------------  3/27/2010 6:15:25 PM
                                            System Information                                           3/27/2010 6:15:25 PM
    ---------------------------------------------------------------------------------------------------  3/27/2010 6:15:25 PM
         Operating System: Microsoft Windows XP Professional (5.1.2600, Build 2600) Service Pack 3       3/27/2010 6:15:25 PM
                 Language: English (United States)                                                       3/27/2010 6:15:25 PM
      System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.                                                 3/27/2010 6:15:25 PM
             System Model: SR70S/SR71S                                                                   3/27/2010 6:15:25 PM
                     BIOS: Phoenix TrustedCore(tm) NB Service Pack 3B Version 0.00  09AB                 3/27/2010 6:15:25 PM
                Processor: GenuineIntel x86 Family 6 Model 15 Stepping 11 (2.19GHz)                      3/27/2010 6:15:25 PM
                   Memory: 3070MB RAM                                                                    3/27/2010 6:15:25 PM
                Page File: 546MB used, 4414MB available                                                  3/27/2010 6:15:25 PM
          Cipher strength: Min=40-bit, Max=128-bit                                                       3/27/2010 6:15:25 PM
         .NET CLR version: 1.1.4322.2032 (Service Pack 1 on Windows XP SP2)                              3/27/2010 6:15:25 PM
    Default Proxy Address:                                                                               3/27/2010 6:15:25 PM
       BypassProxyOnLocal: False                                                                         3/27/2010 6:15:25 PM
               BypassList:                                                                                                      3/27/2010 6:15:25 PM
    ---------------------------------------------------------------------------------------------------  3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Initialization status: "Logging module version data"                                                 3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Assemblies:                                                                                          3/27/2010 6:15:25 PM
        ModuleName:      TurbineLauncher.exe                                                             3/27/2010 6:15:25 PM
        FileName:        c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\TurbineLauncher.exe 3/27/2010 6:15:25 PM
        Comments:        (RELEASE) Launches Turbine MMORPGs.                                             3/27/2010 6:15:25 PM
        FileVersion:     1.16.0.0                                                                        3/27/2010 6:15:25 PM
        AssemblyVersion: 1.16.3685.23413                                                                 3/27/2010 6:15:25 PM
        BuildTime:       2/2/2010 2:00:26 PM AUS Eastern Daylight Time                                   3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:        c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\ControlLibrary.dll 3/27/2010 6:15:25 PM
        Comments:        (RELEASE) New versions of controls which properly support background images and colors. 3/27/2010 6:15:25 PM
        FileVersion:     1.16.0.0                                                                        3/27/2010 6:15:25 PM
        AssemblyVersion: 1.16.3685.23375                                                                 3/27/2010 6:15:25 PM
        BuildTime:       2/2/2010 1:59:10 PM AUS Eastern Daylight Time                                   3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Libraries:                                                                                           3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\AxInterop.SHDocVw.dll 3/27/2010 6:15:25 PM
        FileVersion: 1.1.0.0                                                                             3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\Interop.PatchWrapper.dll 3/27/2010 6:15:25 PM
        FileVersion: 2.1.0.0                                                                             3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\Interop.SHDocVw.dll 3/27/2010 6:15:25 PM
        FileVersion: 1.1.0.0                                                                             3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\PatchClient.dll 3/27/2010 6:15:25 PM
        FileVersion: 01,05,03,10006                                                                      3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\PatchWrapper2.dll 3/27/2010 6:15:25 PM
        FileVersion: 2, 0, 0, 1                                                                          3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\PatchWrapper2PS.dll 3/27/2010 6:15:25 PM
        FileVersion: 2, 0, 0, 1                                                                          3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\SelfPatch.dll 3/27/2010 6:15:25 PM
        FileVersion: 01,05,02,08000                                                                      3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\TTEPatchClient.dll 3/27/2010 6:15:25 PM
        FileVersion: 1.7.5.3                                                                             3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\zlib1T.dll 3/27/2010 6:15:25 PM
        FileVersion: 1.2.3                                                                               3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
        FileName:    E:\WINDOWS\system32\schannel.dll                                                    3/27/2010 6:15:25 PM
        FileVersion: 5.1.2600.5512 (xpsp.080413-2113)                                                    3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
                                                                                                         3/27/2010 6:15:25 PM
    Initialization status: "Constructing data center browser"                                            3/27/2010 6:15:25 PM
    Initialization status: "Constructing alert service"                                                  3/27/2010 6:15:25 PM
    Initialization status: "Constructing configuration service"                                          3/27/2010 6:15:25 PM
    Initialization status: "Constructing authentication service"                                         3/27/2010 6:15:25 PM
    Initialization status: "Constructing update service"                                                 3/27/2010 6:15:26 PM
    Initialization status: "Constructing UI manager"                                                     3/27/2010 6:15:26 PM
    Initialization status: "Constructing phase engine"                                                   3/27/2010 6:15:26 PM
    autoPatchTimer interval: 14400000                                                                    3/27/2010 6:15:26 PM
    Enter ProxySettings.Apply                                                                            3/27/2010 6:15:26 PM
    Using ProxyAccess.PreConfig (Windows Internet Options proxy)                                         3/27/2010 6:15:26 PM
    Leave ProxySettings.Apply                                                                            3/27/2010 6:15:26 PM
    Initialization status: "Getting data centers"                                                        3/27/2010 6:15:26 PM
    Current Data Center: DDO                                                                             3/27/2010 6:15:26 PM
    AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx                                     3/27/2010 6:15:26 PM
                                                                                                         3/27/2010 6:15:26 PM
    World status servers:                                                                                3/27/2010 6:15:26 PM
        Khyber @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.47               3/27/2010 6:15:26 PM
        Cannith @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.11              3/27/2010 6:15:26 PM
        Orien @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.29                3/27/2010 6:15:26 PM
        Sarlona @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.50              3/27/2010 6:15:26 PM
        Argonnessen @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.20          3/27/2010 6:15:26 PM
        Ghallanda @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.32            3/27/2010 6:15:26 PM
        Thelanis @ http://gls.ddo.com/GLS.DataCenterSer...=74.201.106.69             3/27/2010 6:15:26 PM
                                                                                                         3/27/2010 6:15:26 PM
    Initialization status: "Getting remote configuration"                                                3/27/2010 6:15:26 PM
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher.server.config.xml"              3/27/2010 6:15:26 PM
    Configuration.AppSettings:                                                                           3/27/2010 6:15:27 PM
        LauncherConfig.DateTime=3/1/10 10:40 AM                                                          3/27/2010 6:15:27 PM
        LauncherConfig.RefreshFrequency=15                                                               3/27/2010 6:15:27 PM
        GameName=DDO                                                                                     3/27/2010 6:15:27 PM
        Patching.ProductCode=DDO                                                                         3/27/2010 6:15:27 PM
        GameClient.Filename=dndclient.exe                                                                3/27/2010 6:15:27 PM
        GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 3/27/2010 6:15:27 PM
        GameClient.ResetGraphicsArg= --safe                                                              3/27/2010 6:15:27 PM
        GameClient.AlwaysPatchHighRes=true                                                               3/27/2010 6:15:27 PM
        GameClient.HighResPatchArg= --HighResOutOfDate                                                   3/27/2010 6:15:27 PM
        GameClient.RequiredVersion=0                                                                     3/27/2010 6:15:27 PM
        GameClient.ForwardVersion=0                                                                      3/27/2010 6:15:27 PM
        URL.UpdateDownload=http://downloads.turbine.com                                                  3/27/2010 6:15:27 PM
        Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe                                                   3/27/2010 6:15:27 PM
        URL.Support=http://www.ddo.com/support/                                                          3/27/2010 6:15:27 PM
        URL.Home=http://www.ddo.com                                                                      3/27/2010 6:15:27 PM
        URL.Community=http://www.ddo.com                                                                 3/27/2010 6:15:27 PM
        URL.Account=https://myaccount.turbine.com                                                        3/27/2010 6:15:27 PM
        URL.NewAccount=https://trial.turbine.com/ddo.php?utm_source=LAUNCHER                             3/27/2010 6:15:27 PM
        URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13                 3/27/2010 6:15:27 PM
        URL.Account.Post=https://myaccount.turbine.com/?page_id=29                                       3/27/2010 6:15:27 PM
        Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 3/27/2010 6:15:27 PM
        Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 3/27/2010 6:15:27 PM
        Activate.Account.BuyNow=true                                                                     3/27/2010 6:15:27 PM
        Threshold.Account.DaysLeft=35                                                                    3/27/2010 6:15:27 PM
        Activate.Account.DaysLeft=true                                                                   3/27/2010 6:15:27 PM
        LauncherConfig.SubscriptionRefreshFrequency=60                                                   3/27/2010 6:15:27 PM
        Subscription.FreeToPlay=true                                                                     3/27/2010 6:15:27 PM
        URL.PrivacyPolicy=http://www.turbine.com/?page_id=59                                             3/27/2010 6:15:27 PM
        URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1                3/27/2010 6:15:27 PM
        URL.NewsStyleSheet=http://status.turbine.com/launcher/ddo/newsstylesheet.xslt                    3/27/2010 6:15:27 PM
        URL.AlertsStyleSheet=http://status.turbine.com/launcher/ddo/alertsstylesheet.xslt                3/27/2010 6:15:27 PM
        URL.LogoButton1=http://www.turbine.com                                                           3/27/2010 6:15:27 PM
        URL.LogoButton2=http://www.wizards.com                                                           3/27/2010 6:15:27 PM
        URL.LogoButton3=http://www.hasbro.com                                                            3/27/2010 6:15:27 PM
        URL.LogoButton4=http://www.atari.com                                                             3/27/2010 6:15:27 PM
        WorldUpdateRate=1                                                                                3/27/2010 6:15:27 PM
        PatchWindow=30                                                                                   3/27/2010 6:15:27 PM
        PatchConnectRetryInterval=1                                                                      3/27/2010 6:15:27 PM
        DisablePatch=false                                                                               3/27/2010 6:15:27 PM
        EmailAddress.Errors=LauncherErrors@turbine.com                                                   3/27/2010 6:15:27 PM
        TrialTokenList=StormreachGuest                                                                   3/27/2010 6:15:27 PM
        URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0}                               3/27/2010 6:15:27 PM
        Eula.en.FilePath=en\DDO Eula - Turbine.rtf                                                       3/27/2010 6:15:27 PM
        URL.DownloadFilesList=http://download.ddo.akamai.turbine.com/ddo/patch/splashscreen/DownloadFilesList.xml 3/27/2010 6:15:27 PM
        URL.BannerSource=http://ddoimages.level3.turbine.com/files/27/90/50/94/1218.png                  3/27/2010 6:15:27 PM
        URL.BannerTarget=http://www.ddo.com/article/934/?utm_source=REFERRAL&utm_medium=LAUNCHER&utm_campaign=REFERRAL 3/27/2010 6:15:27 PM
        WorldQueue.LoginQueue.URL=http://gls.ddo.com/GLS.AuthServer/LoginQueue.aspx                      3/27/2010 6:15:27 PM
        WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 3/27/2010 6:15:27 PM
        WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 3/27/2010 6:15:27 PM
        WorldQueue.Threshold.WaitTimeMultiplier=1.00                                                     3/27/2010 6:15:27 PM
        WorldQueue.Threshold.Medium=300                                                                  3/27/2010 6:15:27 PM
        WorldQueue.Threshold.Long=900                                                                    3/27/2010 6:15:27 PM
        WorldQueue.PollTimer=15                                                                          3/27/2010 6:15:27 PM
                                                                                                         3/27/2010 6:15:27 PM
    Initialization status: "Getting alerts and news"                                                     3/27/2010 6:15:27 PM
                                                                                                         3/27/2010 6:15:27 PM
    autoPatchTimer.Enabled = True                                                                        3/27/2010 6:15:27 PM
    Initialization status: "Opening main form"                                                           3/27/2010 6:15:27 PM
    Trying to load main form background image from the local directory...                                3/27/2010 6:15:28 PM
    No main form background image found. Using default.                                                  3/27/2010 6:15:28 PM
    Transition to phase: UpdaterSelectControl                                                            3/27/2010 6:15:31 PM
    Update Option: Local Applied Version undefined                                                       3/27/2010 6:15:31 PM
    Transition to phase: PrereqInstallControl                                                            3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_module_splash.jpg" found. Skipping DDO Splash Screen installation. 3/27/2010 6:15:32 PM
    DDO Splash Screen was already installed.                                                             3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_1.jpg" found. Skipping Loading Screen 1 installation. 3/27/2010 6:15:32 PM
    Loading Screen 1 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_2.jpg" found. Skipping Loading Screen 2 installation. 3/27/2010 6:15:32 PM
    Loading Screen 2 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_3.jpg" found. Skipping Loading Screen 3 installation. 3/27/2010 6:15:32 PM
    Loading Screen 3 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_4.jpg" found. Skipping Loading Screen 4 installation. 3/27/2010 6:15:32 PM
    Loading Screen 4 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_5.jpg" found. Skipping Loading Screen 5 installation. 3/27/2010 6:15:32 PM
    Loading Screen 5 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_6.jpg" found. Skipping Loading Screen 6 installation. 3/27/2010 6:15:32 PM
    Loading Screen 6 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_7.jpg" found. Skipping Loading Screen 7 installation. 3/27/2010 6:15:32 PM
    Loading Screen 7 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_8.jpg" found. Skipping Loading Screen 8 installation. 3/27/2010 6:15:32 PM
    Loading Screen 8 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_9.jpg" found. Skipping Loading Screen 9 installation. 3/27/2010 6:15:32 PM
    Loading Screen 9 was already installed.                                                              3/27/2010 6:15:32 PM
    "c:\Program Files\Turbine\Dungeons and Dragons Online - Eberron Unlimited\raw\en\logo\ddo_generic_teleport_screen_10.jpg" found. Skipping Loading Screen 10 installation. 3/27/2010 6:15:32 PM
    Loading Screen 10 was already installed.                                                             3/27/2010 6:15:32 PM
    PrereqInstall Phase: Continue                                                                        3/27/2010 6:15:32 PM
    Transition to phase: AuthenticationControl                                                           3/27/2010 6:15:32 PM
    The last played world is Cannith                                                                     3/27/2010 6:15:32 PM
    25: "Cannith" @ 74.201.106.19:9008;74.201.106.12:9008 is UP and NOT FULL
    queueNames: 9C39BBAC-3B89-4644-83C1-7A8F425D7C3D;DDFE9C09-AF67-4EB2-AB1A-1F5B2329782A
    queueURLs: http://10.67.112.19:7080/LoginQueue;...080/LoginQueue
    lastServed: 171440  nowServing: 171440  waitHint: 6.406
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:37 PM
                                                                                                         3/27/2010 6:15:37 PM
    gls url: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx                                        3/27/2010 6:15:37 PM
                                                                                                         3/27/2010 6:15:39 PM
    Username "Fimont2" authenticated successfully                                                        3/27/2010 6:15:39 PM
                                                                                                         3/27/2010 6:15:39 PM
    DDO Subscriptions:                                                                                   3/27/2010 6:15:39 PM
        Game: ................ "DDO"                                                                     3/27/2010 6:15:39 PM
        Description: ......... "DDOWarforge FTUIPack Account Creation"                                   3/27/2010 6:15:39 PM
        Name: ................ "nktanac2cq29kmcwlwehlefnm"                                               3/27/2010 6:15:39 PM
        Status: .............. "Active"                                                                  3/27/2010 6:15:39 PM
        ProductTokens: ....... "StormreachGuest"                                                         3/27/2010 6:15:39 PM
        CustomerServiceTokens: ""                                                                        3/27/2010 6:15:39 PM
                                                                                                         3/27/2010 6:15:39 PM
    Existing user object.                                                                                3/27/2010 6:15:39 PM
    Selected Subscription:                                                                               3/27/2010 6:15:39 PM
        Game: ................ "DDO"                                                                     3/27/2010 6:15:39 PM
        Description: ......... "DDOWarforge FTUIPack Account Creation"                                   3/27/2010 6:15:39 PM
        Name: ................ "nktanac2cq29kmcwlwehlefnm"                                               3/27/2010 6:15:39 PM
        Status: .............. "Active"                                                                  3/27/2010 6:15:39 PM
        ProductTokens: ....... "StormreachGuest"                                                         3/27/2010 6:15:39 PM
        CustomerServiceTokens: ""                                                                        3/27/2010 6:15:39 PM
                                                                                                         3/27/2010 6:15:39 PM
    Transition to phase: WorldSelectControl                                                              3/27/2010 6:15:39 PM
    Launcher.authenticator.Authenticated                                                                 3/27/2010 6:15:39 PM
                                                                                                         3/27/2010 6:15:39 PM
    World status update initiated                                                                        3/27/2010 6:15:39 PM
                                                                                                         3/27/2010 6:15:39 PM
    25: "Cannith" @ 74.201.106.19:9008;74.201.106.12:9008 is UP and NOT FULL
    queueNames: 9C39BBAC-3B89-4644-83C1-7A8F425D7C3D;DDFE9C09-AF67-4EB2-AB1A-1F5B2329782A
    queueURLs: http://10.67.112.19:7080/LoginQueue;...080/LoginQueue
    lastServed: 171440  nowServing: 171440  waitHint: 6.406
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:43 PM
                                                                                                         3/27/2010 6:15:43 PM
    World selected: Cannith                                                                              3/27/2010 6:15:43 PM
    DisablePatch: Patch request ignored                                                                  3/27/2010 6:15:43 PM
    Transition to phase: TicketControl                                                                   3/27/2010 6:15:43 PM
    24: "Thelanis" @ 74.201.103.186:9008;74.201.103.183:9008 is UP and NOT FULL
    queueNames: A83A1BFD-6F2F-48EE-A4E4-2EEBCE4FCF4B;980FAFBF-6037-4575-8295-4F08718E1D2C
    queueURLs: http://10.67.116.46:7080/LoginQueue;...080/LoginQueue
    lastServed: 175904  nowServing: 175904  waitHint: 5.374
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:43 PM
                                                                                                         3/27/2010 6:15:43 PM
    19: "Khyber" @ 74.201.103.143:9008;74.201.103.142:9008 is UP and NOT FULL
    queueNames: 04F46794-AC53-435D-8818-4BDA78D190CA;600ED172-0EA8-4E91-B063-7722EA484C77
    queueURLs: http://10.67.116.3:7080/LoginQueue;h...080/LoginQueue
    lastServed: 200190  nowServing: 200190  waitHint: 4.401
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:44 PM
                                                                                                         3/27/2010 6:15:44 PM
    26: "Orien" @ 74.201.106.31:9008;74.201.106.30:9008 is UP and NOT FULL
    queueNames: E528FBE2-CF38-4650-A910-730B5D8CD9BA;75211E1C-BF0C-4BD9-9983-74EBB658F531
    queueURLs: http://10.67.112.31:7080/LoginQueue;...080/LoginQueue
    lastServed: 189430  nowServing: 189430  waitHint: 5.93
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:44 PM
                                                                                                         3/27/2010 6:15:44 PM
    15: "Ghallanda" @ 74.201.103.173:9008;74.201.103.172:9008 is UP and NOT FULL
    queueNames: FDF29216-82AA-4334-B140-D8502FE80DC2;E374065E-A164-407D-8B75-349F60C54BB5
    queueURLs: http://10.67.116.33:7080/LoginQueue;...080/LoginQueue
    lastServed: 147302  nowServing: 147302  waitHint: 6.053
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:44 PM
                                                                                                         3/27/2010 6:15:44 PM
    11: "Sarlona" @ 74.201.103.153:9008;74.201.103.152:9008 is UP and NOT FULL
    queueNames: 48902A63-D269-4B13-8949-44DB3EE3FE82;22911F2B-3580-4E6E-8622-E03025F77332
    queueURLs: http://10.67.116.13:7080/LoginQueue;...080/LoginQueue
    lastServed: 155335  nowServing: 155335  waitHint: 5.331
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:44 PM
                                                                                                         3/27/2010 6:15:44 PM
    World status update complete                                                                         3/27/2010 6:15:44 PM
                                                                                                         3/27/2010 6:15:44 PM
    14: "Argonnessen" @ 74.201.103.163:9008;74.201.103.162:9008 is UP and NOT FULL
    queueNames: 293DBE85-B58C-477E-BF07-7B24BA797347;D0370335-96A9-4793-909B-FA6175162220
    queueURLs: http://10.67.116.23:7080/LoginQueue;...080/LoginQueue
    lastServed: 175461  nowServing: 175461  waitHint: 4.95
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 3/27/2010 6:15:44 PM
                                                                                                         3/27/2010 6:15:44 PM
    WorldQueue take a number from queue '9C39BBAC-3B89-4644-83C1-7A8F425D7C3D' succeeded with hResult 0x00000000: 171443 in tier 0 (vs. 171440) of 171443 3/27/2010 6:15:46 PM
    Going to Next Phase with QueueName: "9C39BBAC-3B89-4644-83C1-7A8F425D7C3D" and QueueURL: "http://10.67.112.19:7080/LoginQueue" 3/27/2010 6:15:46 PM
    Transition to phase: LaunchControl                                                                   3/27/2010 6:15:46 PM
    Beginning GLS Ticket refresh...                                                                      3/27/2010 6:15:46 PM
    Refreshed GLS Ticket...                                                                              3/27/2010 6:15:47 PM
    Launching: dndclient.exe -a <SubscriptionName> -h 74.201.106.19:9008 --glsticketdirect <GlsTicket> --chatserver 74.201.106.19:2900 --language English --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 --usetdm --franchise DDO --resource-set CharGen,Beach,Village,Wilderness 3/27/2010 6:15:47 PM
    A running game has been found.                                                                       3/27/2010 6:15:47 PM
    Launched Game Process ID (PID): 2100                                                                 3/27/2010 6:15:47 PM
    Transition to phase: GameIsRunningControl                                                            3/27/2010 6:15:47 PM
    Launcher execution ends: 3/27/2010 6:15:47 PM                                                        3/27/2010 6:15:47 PM
    Thanx

  4. #4
    Community Member
    Join Date
    Mar 2010
    Posts
    4

    Default

    Just downloaded the client and installed but when i click DDO.exe all im getting from the patcher is

    The request failed HTTP status 417:Expectation Failed anyone got any ideas? i turned of my firewall but still getting it

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