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Thread: No video

  1. #1
    Community Member
    Join Date
    Jan 2010
    Posts
    1

    Angry No video

    I seem to meet the system requirements for the game. But, I am running into something strange. I am not sure how to go about fixing it. when I boot up the game I get full audio but no video. It just sits at my desktop with EPIC music playing. When I hit Enter or move the mouse. It interacts with the audio. But I see only my desktop.
    Does anyone know of a resoultion to this matter?

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Post your dxdiag when you can (the steps are in the "how to get help.." sticky linked in my sig)

    Also in your "My Documents" (XP) or "Documents" (Vista/Win7) > "Dungeons and Dragons Online" folder and look for "Userpreferences.ini" and rename it to "OldUserpreferences.ini" and relaunch the game.
    Before you login, though on the launcher at the server select list click the first button in the row in the upper right corner (the one with the single down arrow on it) and choose "Options". In there under "Repair" click to enable the "Reset game display settings" option, click ok, then log in again to test.

    If you haven't yet you may want to also put in a support request as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Founder Mandinga's Avatar
    Join Date
    Jan 2006
    Posts
    224

    Default

    I am having a very simular problem, if you figure it out please let me know


    Mandinga
    Last edited by Mandinga; 01-08-2010 at 11:55 PM.

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