Bought an adventure pack on sale, but charged full points

[dogpig00]

I just purchased Vale of the Twilight adventure pack on 20% off promotion. It should cost me 560 points, but I was charged full 700 points. Any idea why this is happening?

[Victorie]

It would depend if you purchased it while it was still on sale. I know the sales generally change on Mondays....

If you think you were charged the wrong price, please contact the Account Management department and they will be happy to research this matter for you.

[dogpig00]

the vale of twilight is listed this week as 20% off:

http://www.ddo.com/ddostore/815-ddo-...-a-promotions-

[Victorie]

I'm sorry, but we can't assist with account specific issues via the forums as noted here.

If you think you were charged the wrong price, please contact the Account Management department and they will be happy to research this matter for you.

[RockyFaust]

I found the same problem of dogpig. I sent an help request using the form few minutes after my order. Still waiting for an answer. The adventure packs was into the "Today's Deals" section, but they charged me the full price.

Order Number: xxx
Receipt Date: Jan 08 2010 10:31 AM
Order Total: 750.0 Points
Summary of Items Purchased:
ITEM PRICE QUANTITY TOTAL PRICE
Sorrowdusk Isle Adventure Pack
400.0 Points 1 400.0 Points
The Reaver's Reach Adventure Pack
350.0 Points 1 350.0 Points

[Victorie]

Again, I'm sorry but we can't assist with these issues via the forums. Please submit a ticket to the Account Management department.

[RockyFaust]

How do I know if I used the right form to send my ticket and if anyone received it?

[Victorie]

For any inquiries about the Turbine store, you will want to send contact to the Account Management department. The phone information, and a link for the form are in my signature.

If the request is successfully submitted, you'll get a confirmation page. We don't have confirmation emails at this time.

However, I can confirm that we've received two emails from you.

[RockyFaust]

You are so kind Victorie. At last now I know that my emails arrived to destination. You have to admit that anybody in my situation receive no feedback. You don't know if anybody received your emails, you don't know if anybody opened them, you don't know if you will receive any answer and when... and if anybody will sort your problem.

[Victorie]

There is a confirmation page that displays if the emails are properly submitted. If you get that page, then you will receive a response when the appropriate department gets to your email.

[RockyFaust]

Well, they answered and sorted the issue. I have the 150tp back. I'm glad that this is definitely sorted. Tnx for the help to the whole support team... :-)