Problem Loading Game

[kibita]

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Processor: AMD Turion(tm) II Dual-Core Mobile M500 (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3836MB RAM
Page File: 1690MB used, 5979MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

I had the game downloaded on an old computer, but when I got my new laptop for my wife for Christmas, I can't play the game on it. After I select the world to enter and everything, the game starts to try to load and the screen goes black, and that's as far as it makes it. The only way it will let me close it is by opening task manager. It doesn't give me any sort of error or message, all it does is freeze. I doubt it's my system requirements, this computer is a lot better than the other one I had. Please help.

[AdventCrypt]

well since ur running it under windows 7..... i don't know 2 much about that os but try runnning the game under a prefiouse os compatibility..... and see if that helps...... let me know if that helps

[kibita]

I tried running it under an older windows compatibility and it didn't make a difference. I messed around and finally, I got some type of error message telling me to contact Technical Support with the following information:

System.NullReferenceException: Object reference not set to an instance of an object.
at System.Windows.Forms.NotifyIcon.ShowConextMenu()
at System.Windows.Forms.NotifyIcon.WndProc(Message& msg)
at System.Windows.Forms.NotifyIconNativeWindow.WndPro c(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr Iparam)

Anyone know what this means? I assume I should contact Technical Support like it says - so - how do I do that?