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  1. #1
    Community Member Riukken's Avatar
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    Default GoCash Game Card

    For the Holidays one of my friends bought me this game card it has 15 dollars on it, and said he got it for me to use on DDO, my question is... would it even work? I looked at their main site and DDO isn't on there, he said he would return it if it didn't work, but even if I do scratch it off would I just put the PIN and add it on the Turbine Support site.

    I don't want to waste it, only to find out it doesn't work >_>

  2. #2
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    Default

    I'm sorry, but I'm not familiar with GoCash. They aren't an authorized retailer of our game cards. If they don't offer DDO GTCs then you'll likely need to have your friend return the card. He may be able to get you VIP time from PayByCash.com, as they are an authorized retailer of our game cards. They even have Ultimate Game Cards available for purchase in some local game stores, which can be redeemed with PayByCash.com.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
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    Default Ok I have one of these

    Hi there, I felt I shouldn't go making another topic all together as this one seems the most recent to relate to what I have to ask. Got a "Ultimate Game Card", went to the site, found DDO, and then grew rather confused and haven't gone back since. It isn't very clear what it is I'm redeeming it for, general premium, vip, or the chance to be thrown in a pit with rather temperamental beholders? Thank you in advance.
    ~ The Bloody Mutt

  4. #4
    Customer Service Representative Victorie's Avatar
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    Default

    You can only use Ultimate Game cards with PayByCash.com to redeem for a DDO Game Time Card. Please see this sticky for directions on how to add it, and steps to take if you can't add it.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
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    Default

    Well I was more than able to add it, it just isn't very clear -what- I was adding. Also thank you for such a swift response, that shows at least that option c) Pit o' Beholders wasn't what I got myself into.

  6. #6
    Customer Service Representative Victorie's Avatar
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    Well, I can't guarantee you won't ever find one in game....


    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  7. #7
    Community Member
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    Default

    :-/ Ok, so I followed those instructions once I got my time code in the email from those people majigs. Clicked Unlimited Acess and then it says only cash options, no GTC options. Hmm?

  8. #8
    Customer Service Representative Victorie's Avatar
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    Then please follow the directions in this sticky. Call or email with the code, and the Account Management department will be happy to assist.

    I am happy to advise that our email turn around at this time is under a week.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  9. #9
    Community Member darxar's Avatar
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    Aug 2009
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    Default

    are there any walk-n-stores that sell DDO gamecards , some place where you can take real cash and walk in and get a card and then use it online? like a gamestop or something?
    "Drive it like you stole it"

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