Download again

[Shamurai]

My kids got my system infected and I had to restore my whole system. Well now I can't get onto DDO. The folders are all still there and the files appear to be in them but It wont connect. I can't even get on DDO.com or the support page (but apparently I can' get on forums)

Perhaps I need to do a reinstall, but not even sure how to do that if I cannot get on DDO.COM is ther a link somewhere to reinstall files?

[Shamurai]

Okay so I found the High Res install file... clicked it.. saved ... go to "run" pando program.. says No internet detected.. O RLLY? I'm using it right now.. Side note.. if I dont get my DDO back I might have to sell the kid that did this to my puter.

[Shamurai]

Says to contact with this error.
---------------------------
Launcher Error
---------------------------
An error has occurred.
Please contact Technical Support with the following information:
System.NullReferenceException: Object reference not set to an instance of an object.
at com.turbine.launcher.Forms.MainForm.supportButton_ Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventAr gs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
---------------------------
OK
---------------------------

[Shamurai]

Today's update:
I managed to get the 4 Gig download started again then had to go to that place that prevents me from playing (or buying 100 mana pots it seems) called work:

I tried the launcher and it still won't get past the 20 attempts to connect to log on server. Hopefully after the download and reinstallation it will be resolved

Any thoughts? I still can't access ddo.com or support site from that puter.

[Shamurai]

Okay reinstalled and still get 20 attempts to connect to logon server and can't connect can I Please get some help?

[Shamurai]

This is just frustrating as heck. I checked the FAQ's regarding 20 attempts to logon failed and that isn't my resolution.. I also can't connect to Support site. GRR What do I have to do even be heard here?

I cannot go to official Support.turbine.com please HELP!