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  1. #1
    Community Member
    Join Date
    Oct 2009
    Posts
    2

    Default It won't let me onto my characters on any server.

    But it still lets me log onto the servers.
    It's just that everytime I try and play as one of my characters it freezes and stops and tells me to send an error report.
    I've sent the report, and i've tried playing on two servers but it still fails everytime.
    I'll try and get onto it again later, but i'm wondering if it carrys on what should I do?
    Uninstall and try again?
    That's the only thing I can think of.
    I use AVG so that might be blocking it?
    But before I had AVG and it wasn't blocking it so I doubt it'd be that.

    Uhh, help? >>;

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Post your dxdiag when you get a chance (how to steps are in the "how to get help.." sticky linked in my sig)

    Also if you have "Turbine Download Manager" (TDM) installed try running the "Validate & Repair" from the right-click menu on the DDO ribbon at the bottom.

    You might want to also open a support request as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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