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  1. #1
    Community Member Superdave1180's Avatar
    Join Date
    Dec 2009
    Posts
    1

    Exclamation Game crashes on launch

    Please help me, I am new to DDO. I am looking for a good, free to play MMO. I downloaded DDO using TDM 2 days ago and logged in that night as soon as I could to make a couply of toons and get that part out the way. didn't have any problems at that time. I couldn't play the game at that time because the game content was still downloading, I'm having to use my tethered cell for internet since my broadband conection is down. I let the game contiue downloading overnight and went to play it late last night, but never got a chance. I got logged in with no problems, but as soon as the game launched and the intro vid started I got a Win XP message that said "ddoclient has encountered a problem and needs to close". I have done all that I know how to do and am still having this issue. I have updated DirectX and the video card drivers, stoped all unnecessary processes in the task manager, and I even paused the TDM and stoped my virus auto-prtection. Non of it helped. I am including a copy my DxDiag log to give you the info you might need to help me with this problem. I really think that DDO will be at the top of my list if I can get it to work. Thank you for Your help on this issue.

    Here is my DxDiag
    ------------------
    System Information
    ------------------
    Time of this report: 12/12/2009, 12:00:56
    Machine name: MAIN
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
    Language: English (Regional Setting: English)
    System Manufacturer: vpr Matrix, Inc.
    System Model: D400A
    BIOS: BIOS Date: 08/11/04 23:53:41 Ver: 08.00.08
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
    Memory: 1014MB RAM
    Page File: 606MB used, 1837MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 6200
    Manufacturer: NVIDIA
    Chip type: GeForce 6200
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_00000000&REV_A1
    Display Memory: 256.0 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.9562 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 11/20/2009 20:34:54, 6282752 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 11/20/2009 20:34:54, 10235968 bytes
    Device Identifier: {D7B71E3E-4161-11CF-EA46-0B2000C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0221
    SubSys ID: 0x00000000
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: Realtek AC97 Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_02088086&REV_01
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.5580 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/15/2004 02:24:10, 622172 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    Description: Modem #0 Line Playback (emulated)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID:
    Manufacturer ID: 1
    Product ID: 81
    Type: Emulated
    Driver Name:
    Driver Version:
    Driver Attributes:
    WHQL Logo'd:
    Date and Size:
    Other Files:
    Driver Provider:
    HW Accel Level: Full
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Realtek AC97 Audio
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.5580 (English)
    Driver Attributes: Final Retail
    Date and Size: 5/15/2004 02:24:10, 622172 bytes
    Cap Flags: 0x41
    Format Flags: 0xFFF

    Description: Modem #0 Line Record (emulated)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name:
    Driver Version:
    Driver Attributes:
    Date and Size:
    Cap Flags: 0x20
    Format Flags: 0x0

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run
    Last edited by Superdave1180; 12-17-2009 at 06:42 PM.

  2. #2
    Community Member
    Join Date
    Jun 2006
    Posts
    2,043

    Default

    If the game has completed the download, uninstall TDM. I've seen nothing but problems with it.

    Also I noticed all of your dxdiag results say "Test Not Run", try running the test on each tab to verify there are no problems.

  3. 12-12-2009, 04:03 PM


  4. 12-12-2009, 04:19 PM


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