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  1. #1
    Community Member
    Join Date
    Oct 2009
    Posts
    353

    Default Upgraded to VIP yesterday but havent gotten my points.

    Whats going on.

    Its been well over 24 hours now.

  2. #2
    Community Member excess's Avatar
    Join Date
    Mar 2006
    Posts
    170

    Default

    Reread over the terms: points are granted on the anniversary of your subscription, that is, 1 month later.

  3. #3
    Community Member
    Join Date
    Oct 2009
    Posts
    353

    Default

    *doh

    gotta read tha fine print ... thanks

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Actually, points are granted within 48 hours of a successful subscription payment. They are also granted on the anniversary for players who pay with multi month subscription. For more information please see this sticky.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
    Community Member excess's Avatar
    Join Date
    Mar 2006
    Posts
    170

    Default

    Double *d'oh*

    That makes more sense, otherwise not renewing after your first month would grant you no points...

  6. #6
    Community Member
    Join Date
    Oct 2009
    Posts
    353

    Default

    Quote Originally Posted by Victorie View Post
    Actually, points are granted within 48 hours of a successful subscription payment.
    So my points should be there today then.....cool

  7. #7
    Community Member Soulken's Avatar
    Join Date
    Sep 2009
    Posts
    142

    Default

    Took me about 3 days to get mine wanted those double points for those two months.

    When I duel someone I like to dual wield. with my rouge wearing rogue.

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