Cannot Conect ( Server Online)

[caradepeixe]

I've been experiencing this problem for 2 weeks , i've became a VIP and bought a new Notebook with Windows 7 Home Premium .

I've already tryed running as Admin , Running on Vista or XP packs , Firewall issues , uninstalling -reinstalling 3 times , and a high ammounth of secret techniques , but none worked . I've also tried all the tips and fixes on the internet , the ones at the "support" stuffs , NONE worked...

I can't even get to the Patching Part of it , the error is right at the beggining.

Here's the error:



Again , The server IS ONLINE at this time , im using an original version of Windows 7 Home Premium 32 b , on a NOtebook with a Core 2 Duo proc. ,4gb ram and a 9600GS video card....

PLease reply asap ^^

[caradepeixe]

2 days , no reply ... Nice support

[Zenako]

Just a slight point, you asked for help on Friday at 11 at night. It is now Sunday morning. While they do have in game help lines, things like account issues might have a smaller staff over the weekends.

Also did you actually send a message to customer service or are you relying on them seeing this thread? From past experience they will eventually see this thread, but pretty sure there is not someone checking it every few minutes or even close to that.

There are a number of possible issues, including which client you are trying to evoke to connect with. There are sometimes issues with connctions relating to the TDM. Too many for me list here.

Sorry you have not received an answer yet, but it really helps to ask via the best channels. Contact them directly via message or phone, instead of a forum post.

[ramonito]

Hi,

We are having the same issue here just today and its ongoing for almost 5 hours now "Connection to the Server Failed then attempts to connect over and over" we had the game running fine since September and now this. By the way I'm a vip and my house-mate is playing the game as well on f2p. Hope this get fixed.

[ramonito]

Hi we were able to log back in the game, thanks.

[caradepeixe]

NO replyes from the staff yet , and i contacted them via mail...

The problem persists =(

[Baintzimisce]

I've just recently installed this game. I've went through the forums so far, and done everything anyone has suggested. I have gotten the Connection to server failed since I installed 2 days ago. Any suggestions? I have yet to see a page detailing server status's either... Is there such a page?





Here is whats in my logs.

    FileName:    C:\Users\Public\Games\DDO\PatchWrapper.dll                                          12/19/2009 8:22:46 PM
    FileVersion: 1, 5, 0, 15                                                                         12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
    FileName:    C:\Users\Public\Games\DDO\PatchWrapperPS.dll                                        12/19/2009 8:22:46 PM
    FileVersion: 1, 5, 0, 15                                                                         12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
    FileName:    C:\Users\Public\Games\DDO\SelfPatch.dll                                             12/19/2009 8:22:46 PM
    FileVersion: 01,05,02,08000                                                                      12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
    FileName:    C:\Users\Public\Games\DDO\TTEPatchClient.dll                                        12/19/2009 8:22:46 PM
    FileVersion: 1.7.5.3                                                                             12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
    FileName:    C:\Users\Public\Games\DDO\zlib1T.dll                                                12/19/2009 8:22:46 PM
    FileVersion: 1.2.3                                                                               12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
    FileName:    C:\Windows\system32\schannel.dll                                                    12/19/2009 8:22:46 PM
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)                                               12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
                                                                                                     12/19/2009 8:22:46 PM
Initialization status: "Constructing data center browser"                                            12/19/2009 8:22:46 PM
Initialization status: "Constructing alert service"                                                  12/19/2009 8:22:46 PM
Initialization status: "Constructing configuration service"                                          12/19/2009 8:22:46 PM
Initialization status: "Constructing authentication service"                                         12/19/2009 8:22:46 PM
Initialization status: "Constructing update service"                                                 12/19/2009 8:22:46 PM
Initialization status: "Constructing UI manager"                                                     12/19/2009 8:22:46 PM
Initialization status: "Constructing phase engine"                                                   12/19/2009 8:22:46 PM
autoPatchTimer interval: 14400000                                                                    12/19/2009 8:22:46 PM
Initialization status: "Getting data centers"                                                        12/19/2009 8:22:46 PM
The following web error occurred while trying to access
"http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

The request failed with HTTP status 417: Expectation failed. 12/19/2009 8:22:47 PM
URL.NewsFeed fallback applied.                                                                       12/19/2009 8:22:47 PM
URL.NewsStyleSheet fallback applied.                                                                 12/19/2009 8:22:47 PM
URL.AlertsStyleSheet fallback applied.                                                               12/19/2009 8:22:47 PM
Configuration.AppSettings:                                                                           12/19/2009 8:22:47 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              12/19/2009 8:22:47 PM
    DataCenter.GameName=DDO                                                                          12/19/2009 8:22:47 PM
    DataCenter.DefaultCenter=DDO                                                                     12/19/2009 8:22:47 PM
    Product.DocumentFolder=Dungeons and Dragons Online                                               12/19/2009 8:22:47 PM
    Launcher.DocumentFolder=Launcher                                                                 12/19/2009 8:22:47 PM
    URL.NewsFeed=                                                                                    12/19/2009 8:22:47 PM
    URL.NewsStyleSheet=                                                                              12/19/2009 8:22:47 PM
    URL.AlertsStyleSheet=                                                                            12/19/2009 8:22:47 PM
                                                                                                     12/19/2009 8:22:47 PM
Initialization status: "Getting alerts and news"                                                     12/19/2009 8:22:47 PM
                                                                                                     12/19/2009 8:22:47 PM
RSS Feed Error: The path is not of a legal form.                                                     12/19/2009 8:22:47 PM
Initialization status: "Opening main form"                                                           12/19/2009 8:22:47 PM
Trying to load main form background image from the local directory...                                12/19/2009 8:22:47 PM
No main form background image found. Using default.                                                  12/19/2009 8:22:47 PM
Transition to phase: AlertControl                                                                    12/19/2009 8:22:48 PM
The default data center "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx" is not available.     12/19/2009 8:22:48 PM
Transition to phase: DatacenterControl                                                               12/19/2009 8:22:48 PM
autoPatchTimer.Enabled = True                                                                        12/19/2009 8:22:49 PM
The configuration parameter "URL.NewsFeed" is undefined.
No service alerts could be retrieved.      12/19/2009 8:23:47 PM
RSS Feed Error: The configuration parameter "URL.NewsFeed" is undefined.
No service alerts could be retrieved. 12/19/2009 8:23:47 PM
Transition to phase: InitControl                                                                     12/19/2009 8:23:47 PM
Initialization status: "Getting data centers"                                                        12/19/2009 8:23:47 PM
The following web error occurred while trying to access
"http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

The request failed with HTTP status 417: Expectation failed. 12/19/2009 8:23:47 PM
URL.NewsFeed fallback applied.                                                                       12/19/2009 8:23:47 PM
URL.NewsStyleSheet fallback applied.                                                                 12/19/2009 8:23:47 PM
URL.AlertsStyleSheet fallback applied.                                                               12/19/2009 8:23:47 PM
Configuration.AppSettings:                                                                           12/19/2009 8:23:47 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              12/19/2009 8:23:47 PM
    DataCenter.GameName=DDO                                                                          12/19/2009 8:23:47 PM
    DataCenter.DefaultCenter=DDO                                                                     12/19/2009 8:23:47 PM
    Product.DocumentFolder=Dungeons and Dragons Online                                               12/19/2009 8:23:47 PM
    Launcher.DocumentFolder=Launcher                                                                 12/19/2009 8:23:47 PM
    URL.NewsFeed=                                                                                    12/19/2009 8:23:47 PM
    URL.NewsStyleSheet=                                                                              12/19/2009 8:23:47 PM
    URL.AlertsStyleSheet=                                                                            12/19/2009 8:23:47 PM
                                                                                                     12/19/2009 8:23:47 PM
Initialization status: "Getting alerts and news"                                                     12/19/2009 8:23:47 PM
                                                                                                     12/19/2009 8:23:47 PM
RSS Feed Error: The path is not of a legal form.                                                     12/19/2009 8:23:47 PM
Transition to phase: AlertControl                                                                    12/19/2009 8:23:47 PM
The default data center "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx" is not available.     12/19/2009 8:23:47 PM
Transition to phase: DatacenterControl                                                               12/19/2009 8:23:47 PM
The configuration parameter "URL.NewsFeed" is undefined.
No service alerts could be retrieved.      12/19/2009 8:24:47 PM
RSS Feed Error: The configuration parameter "URL.NewsFeed" is undefined.
No service alerts could be retrieved. 12/19/2009 8:24:47 PM
Transition to phase: InitControl                                                                     12/19/2009 8:24:47 PM
Initialization status: "Getting data centers"                                                        12/19/2009 8:24:47 PM
The following web error occurred while trying to access
"http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

The request failed with HTTP status 417: Expectation failed. 12/19/2009 8:24:47 PM
URL.NewsFeed fallback applied.                                                                       12/19/2009 8:24:47 PM
URL.NewsStyleSheet fallback applied.                                                                 12/19/2009 8:24:47 PM
URL.AlertsStyleSheet fallback applied.                                                               12/19/2009 8:24:47 PM
Configuration.AppSettings:                                                                           12/19/2009 8:24:47 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              12/19/2009 8:24:47 PM
    DataCenter.GameName=DDO                                                                          12/19/2009 8:24:47 PM
    DataCenter.DefaultCenter=DDO                                                                     12/19/2009 8:24:47 PM
    Product.DocumentFolder=Dungeons and Dragons Online                                               12/19/2009 8:24:47 PM
    Launcher.DocumentFolder=Launcher                                                                 12/19/2009 8:24:47 PM
    URL.NewsFeed=                                                                                    12/19/2009 8:24:47 PM
    URL.NewsStyleSheet=                                                                              12/19/2009 8:24:47 PM
    URL.AlertsStyleSheet=                                                                            12/19/2009 8:24:47 PM
                                                                                                     12/19/2009 8:24:47 PM
Initialization status: "Getting alerts and news"                                                     12/19/2009 8:24:47 PM
                                                                                                     12/19/2009 8:24:47 PM
RSS Feed Error: The path is not of a legal form.                                                     12/19/2009 8:24:47 PM
Transition to phase: AlertControl                                                                    12/19/2009 8:24:47 PM
The default data center "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx" is not available.     12/19/2009 8:24:47 PM
Transition to phase: DatacenterControl                                                               12/19/2009 8:24:47 PM
The configuration parameter "URL.NewsFeed" is undefined.
No service alerts could be retrieved.      12/19/2009 8:25:47 PM
RSS Feed Error: The configuration parameter "URL.NewsFeed" is undefined.
No service alerts could be retrieved. 12/19/2009 8:25:47 PM
Transition to phase: InitControl                                                                     12/19/2009 8:25:47 PM
Initialization status: "Getting data centers"                                                        12/19/2009 8:25:47 PM
The following web error occurred while trying to access
"http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

The request failed with HTTP status 417: Expectation failed. 12/19/2009 8:25:47 PM
URL.NewsFeed fallback applied.                                                                       12/19/2009 8:25:47 PM
URL.NewsStyleSheet fallback applied.                                                                 12/19/2009 8:25:47 PM
URL.AlertsStyleSheet fallback applied.                                                               12/19/2009 8:25:47 PM
Configuration.AppSettings:                                                                           12/19/2009 8:25:47 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              12/19/2009 8:25:47 PM
    DataCenter.GameName=DDO                                                                          12/19/2009 8:25:47 PM
    DataCenter.DefaultCenter=DDO                                                                     12/19/2009 8:25:47 PM
    Product.DocumentFolder=Dungeons and Dragons Online                                               12/19/2009 8:25:47 PM
    Launcher.DocumentFolder=Launcher                                                                 12/19/2009 8:25:47 PM
    URL.NewsFeed=                                                                                    12/19/2009 8:25:47 PM
    URL.NewsStyleSheet=                                                                              12/19/2009 8:25:47 PM
    URL.AlertsStyleSheet=                                                                            12/19/2009 8:25:47 PM
                                                                                                     12/19/2009 8:25:47 PM
Initialization status: "Getting alerts and news"                                                     12/19/2009 8:25:47 PM
                                                                                                     12/19/2009 8:25:47 PM
RSS Feed Error: The path is not of a legal form.                                                     12/19/2009 8:25:47 PM
Transition to phase: AlertControl                                                                    12/19/2009 8:25:47 PM
The default data center "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx" is not available.     12/19/2009 8:25:47 PM
Transition to phase: DatacenterControl                                                               12/19/2009 8:25:47 PM
Launcher execution ends: 12/19/2009 8:25:54 PM                                                       12/19/2009 8:25:54 PM

[jbnett]

i cant connect should i reinstall it??? or is servers down becuase the snowstorm

[jbnett]

i reinstalled and still cant connect *** is going on

[Baintzimisce]

Yeah I'm going to contact tech support directly... I don't see this or any forum i've posted on going to be resolved...

[Lynnis]

Yeah I'm going to contact tech support directly... I don't see this or any forum i've posted on going to be resolved...

Did you hear anything back from them?

I have a friend having this issue who isn't active on the forums, and I have been checking around in the threads to see if there has been a solution, to no avail.

[keyran7825]

Guys, I am recently in the middle east, and trying to play DDO, but I get the same thing over and over again. Tech Assistance wrote wanting me to try to surf the web. I have tried everything in these forums before contacting them with my msinfo and the result is the same:" connection to the server failed". I'm not that computer savvy but is it me or is it on the other end? Has anyone heard back from them in regards to this issue? Should I try LOTRO or WOW? Any and all help from ANYONE...would be appreciated.

[Mirthgar]

Things to check:

1. Your Firewall: Make sure that it is letting Turbinelauncher.exe, TurbineInvoker.exe*, dndlauncher.exe and dndclient.exe full outbound and inbound access to the internet. (Alot of firewalls will let a program connect out when the user tells it to, but some won't let it accept incoming connections unless specifically directed via user action.
2. Your router: If you have a separate router and a modem from your ISP try bypassing the router by connecting directly to your modem, also does it have a built in "hardware" firewall? If so that may need to be configured as well just like a software firewall.
3. Can Internet Explorer connect to the internet? The game shares IE's connection settings, if IE can't connect or is in "Work Offline" mode the game can't. (IE does not have to be the default browser but it does need to be able to connect to the internet)
4. Does your ISP require you to use a proxy? (Open I.E. and click "Tools" > "Internet Options" > "Connections" tab > "LAN Settings" button.

Also try the steps here and the connection related ones here.

(*on Vista/Win7)

Defintiely open a support request, troubleshooting connection issues is alot more in-depth than can be performed on the forums.

[perreault]

[ to. I when I click on to a server to log on nd play,have the thing say its trying to load new game data,and say sQUOTE=mycaldh1;2647381]I am havin a very smilar problem,except that it happens on every server I try to log onearching for or to log on server connection 1 of 20,etc.When it gets to th 20th attempt,it thing minimizes to a D20 roling thing,and a alert window pops up and says: connection failed, client timed out.

This happens with every server I try,not just 1 or 2 like with you.

So can anyone please help the original poster and myself both with this please.

perreault