New to game with crashes

[Bubba1978]

i just got the game downloaded and installed this morning. every time i try to start the game i get a black screen with a 'out of range error'. i adjusted my settings to try to resolve and still nothing. i tried to use alt+enter to window the game and it would show the game trying to run but the screen would keep flashing on and off. after a few seconds of that, i got a blue screen saying it had to shut down windows and it did a memory dump and powered off. started system back up and am hoping for some help here as the 1-2 week response time window from tech support is a little disappointing to say the least.

[Mirthgar]

Per your issue post your dxdiag info when you get a chance (steps how in the how to get help sticky linked in my sig).

Out of Range indicates that the game is trying to use a resolution that your monitor doesn't accept, (comes up sometimes if the games auto detect of graphics capabilities doesn't get any report from the monitor drivers a correct list of supported modes, most often with LCD's).

Go into your "Documents" (Vista) or "My Documents" (XP) > "Dungeons and Dragons Online" folder and look for "userpreferences.ini" and open it up. Under the [Display] section look for "Resolution=" and change the number there to match what Windows uses for your default screen resolution. (eg. If Windows is using 1280x800 change your "Resolution=" line to match that ie. "Resolution=1280x800"). Be sure to save the changes and exit the prefs file before launching to test.

If the preferences.ini file doesn't exist in that location though try this, on the launcher at server select click the first button in the row in the upper right corner (the one with the single down-arrow) and choose Options. In there under "Repair" click to enable the "Reset game display settings" option, click Ok, then login again to test that.