Results 1 to 3 of 3

Thread: Screen problem

  1. #1
    Community Member Professor_G's Avatar
    Join Date
    Nov 2009
    Posts
    68

    Question Screen problem

    May as well post this while I await my download to finish.

    For the past week or so, every now and then during play while in combat, the screen minimizes itself. I have to click the cursor on the minimized box in my toolbar for it to maximize.

    Any idea what causes this and how to prevent it in the future?

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Did you recently update to AVG 9? Some players (myself included ) we're seeing this with the AVG "pop up" about the "Upgrade to 9.0" message that was coming up. Seems even after the install of the update to 9.0 this popup was still trying to .. well .. popup.

    IIRC what I ended up doing was to reboot the PC after the update (still was minimizing my full screen games) and so I right-clicked the AVG icon and choose the "Update Now" option, let it cycle through that and poof no more minimizing.

    If it's something else though (ie. you don't use AVG) post your dxdiag when you get a chance (steps on how to do so are in my sig via the linked "how to get help..." sticky)

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member Professor_G's Avatar
    Join Date
    Nov 2009
    Posts
    68

    Default

    Yes, we DID update tp AVG 9 recently, so your tip will probably help!

    Thank you!

    (I used to read the Mithgar books and enjoyed them back in the day.)


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload