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  1. #1
    Community Member Dabima's Avatar
    Join Date
    Nov 2009
    Posts
    873

    Default Lost connection to server, now game doesn't work

    Earlier I lost connection to the server, and when i tried to open the game back up (my internet is fine), the turbine manager came up and said validating game or whatever at the bottom. It just stood on 576 kb. I let it sit for several minutes and nothing happened, so i closed and reopened it; same thing. I then decided to uninstall the game and reinstall it. Now on the character screen, the Island download gets stuck at 75.2% and won't progress at all

  2. #2
    Community Member Dabima's Avatar
    Join Date
    Nov 2009
    Posts
    873

    Default

    And now I tried reinstalling the game again. It goes to 1047.2 MB downloaded, then it just stops, and the download time just keeps going up and up and up..

  3. #3
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Try going into TDM's options menu (button in the upper left corner) and choosing the "Pause" option and setting it for a 5 min pause or less and then letting it resume after countdown. It should kick it out of the "stuck" state but if it does it again you might need to redo the pause steps again, (also exiting it, waiting a few moments and reopening TDM can help this too).

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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