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Thread: VIP to Free

  1. #1
    Community Member
    Join Date
    Aug 2009
    Posts
    24

    Default VIP to Free

    Hello, I started playing when this game went free and subscribed to VIP for a month, but now that I ended my subscription I went back to free. Should I be "premium"?

  2. #2
    Community Member
    Join Date
    Nov 2009
    Posts
    9

    Default

    Quote Originally Posted by Renas View Post
    Hello, I started playing when this game went free and subscribed to VIP for a month, but now that I ended my subscription I went back to free. Should I be "premium"?
    It states you'll be upgraded to premium when you purchase turbine points, since you purchased VIP package and not points you might not be elegible for premium. It sounds stupid, but there seems to be alot of stupid quarks in the system.

  3. #3
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Any player who has paid (real life money) for subscription fees or points should have Premium access as a minimum. If you don't, please contact the Account Management department for assistance.

    Renas, I recommend you check your account though. A little beholder may have waved a magic wand....
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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