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  1. #1
    Community Member
    Join Date
    Jan 2009
    Posts
    1

    Default Why won't turbine recognize my name?

    i haven't played since the game was a 10 day trial so i thought i'd come back and use this character but turbine says thumpr and my password is wrong.

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    It is possible that that your username and password combination is not correct. Please note that your Forum login and your game/Account Management login are different. For more help finding your old account, I recommend contacting the Account Management department.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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