Results 1 to 5 of 5
  1. #1
    Community Member DragonDrago77's Avatar
    Join Date
    Oct 2009
    Posts
    63

    Default Did not get VIP Turbine Points

    "VIP points are granted within 48 hours of a successful VIP subscription payment."

    Unfortunately, this is not the case. I just got VIP with a GameTime Card and it's been 48+ hours with no VIP Turbine Points.

  2. #2
    Community Member DragonDrago77's Avatar
    Join Date
    Oct 2009
    Posts
    63

    Default

    Is no one going to answer?-.-

  3. #3
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Please see this post about support and the forums.

    As that post notes, we are unable to assist with specific account questions via the forums. Please contact the Account Management department for assistance.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  4. #4
    Community Member DragonDrago77's Avatar
    Join Date
    Oct 2009
    Posts
    63

    Angry

    The links on the Account Management section were no help to me. I am not spending more money on a 1-800 number waiting 10 minutes or longer when it is clearly stated that upon getting VIP, the Points will be added within 48 hours, and it's been more than 48 hours. I got my VIP on the 23rd.

  5. #5
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    For assistance with your specific account and points, please contact the Account Management department. We are not able to assist with specific accounts issues, or points, via the forums.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload