"VIP points are granted within 48 hours of a successful VIP subscription payment."
Unfortunately, this is not the case. I just got VIP with a GameTime Card and it's been 48+ hours with no VIP Turbine Points.
"VIP points are granted within 48 hours of a successful VIP subscription payment."
Unfortunately, this is not the case. I just got VIP with a GameTime Card and it's been 48+ hours with no VIP Turbine Points.
Please see this post about support and the forums.
As that post notes, we are unable to assist with specific account questions via the forums. Please contact the Account Management department for assistance.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
The links on the Account Management section were no help to me. I am not spending more money on a 1-800 number waiting 10 minutes or longer when it is clearly stated that upon getting VIP, the Points will be added within 48 hours, and it's been more than 48 hours. I got my VIP on the 23rd.
For assistance with your specific account and points, please contact the Account Management department. We are not able to assist with specific accounts issues, or points, via the forums.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited