DDO Store Issue

[loseelos]

I purchased the Sharn Syndicate Adventure pack today, it is listed as being 20% of, or 280 points. The store charged me the full amount of 350. I started the day with 400 points and am now at 50 instead of the 120 I should be at. I put in an Account Service e-mail in-game, the only problem is that they ask for a CC #. This is a free account so I don't have a CC # on file. I just want to know what I need to do to get the points credited back to my account.

Thanks in advance.

[SDM]

If you don't have a CC number associated with your account you can just enter all 0s, 1234 or really anything else in that field.

~SDM

[loseelos]

Thanks for the quick response. My other question/s is/are is that the correct avenue to go for a correction? Is there anywhere else I can look for assistance on the issue?

[RockyFaust]

I had a similar issue with the DDO Store Loseelos... Can you please post a reply if your issue has been sorted?

[SDM]

Hello Folks,

Please contact the Account Management Team directly about this issue. We will be happy to process a point credit upon verifying the problem. Contact information can be found within my signature.

We are currently working towards a resolution to this intermittent issue.

~SDM