Sudden massive packet loss for no reason.

[Nordenfeldt]

I have two problems.

My first problem is that I keep asking for help regarding my second problem and am constantly ignored. I have posted threads here with no response, I opened a ticket in game and was told to post a thread here.

My second problem: I have a satellite modem. I play the game just fine with latency of around 100 or less, and packet loss of 0.1 to 0.6 on average. Ocasionally, I will enter an instance, and for no reason my packet loss will suddenly spike, sometimes as high as 90%, but usually averaging about 25%. The game becomes totally unplayable. The ONLY way to fix the problem is by forcing the game to reload the instance: so if I am in a public area (harbour, marketplace) I change instamces and the problem goes away. If I am in an adventure, I have to leave the adventure (which takes ages because of the packet loss), and lose xp and the party, and hope the problem corrects.

I have tired everything under the sun: disconnecting and reconnecting modem, hard crashing the game and reloading multiple times, nothing helps. Only by forcing the game to change instances does the game become playable.

This is INCREDIBLY frustrating. Can anyone help me with this problem or give some advice?

[Mirthgar]

Try lowering the "Connection Speed" setting (in-game Options menu > Troubleshooting) to "28.8". Alot of times this can add some stability to the connection on Sat/wireless connections I've also seen some players on sat/wireless report back that lowering "Engine Speed" to Medium can help too (my assumption is because this frees up system resources that can be put toward the connection and packet routing etc).

I'd also follow up by checking with your ISP about the games connection. Unfortunately with the sheer distance involved the latency will never be perfect but they may be able to recommend steps/settings to help. Detail with them that the game connects via "Encrypted UDP Packets" and uses ports 9000 to 9013 and 2900 to 2913, they may be aware of issues connections like this face with satellite and be able to either make changes or suggest steps you can take to improve the connection.