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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    1

    Default How to remove credit card info from account?

    My kids and I have recently begun playing DDO. I have set up multiple accounts so that we can all play together. We recently had a birthday and we wanted to get our son some Turbine points to use in the DDO store, since he's been having so much fun playing lately. Here's the problem...

    I tried using my paypal account, but I got an error message saying the account was already in use. I figured this was because I had purchased some pts for my account previously. So, no big deal, I decided to put it on my credit card. Processed the order and everything is fine, except for one VERY important thing: Now when we visit the DDO store from his account, my credit card information is there and he can just purchase whatever he wants.

    This is NOT what I want. I anticipate buying points for him every so often, but I don't want him to be able to go into the store and buy things, either on purpose or even on accident. Having the payment information stored makes this possible. I can't seem to remove the information myself. How do I accomplish this so that I don't have issues with the kid running up my credit card (which of course I would dispute every charge now that I've documented this issue here and also directly via the account management query screen online (which i assume sent an e-mail to those folks).

    Please help..

  2. #2
    Community Member techwench's Avatar
    Join Date
    Oct 2009
    Posts
    91

    Default

    Best thing would be to call them. I'm sure they can remove your CC information on the spot (er...but don't quote me on that) if you call.

    Account Management Phone Support: (781) 407-4020
    Monday - Friday from 12:00 noon - 8:45 pm Eastern


    Then, whenever you want to purchase points for your son, call them again with the info in this thread: http://forums.ddo.com/showthread.php?t=181819
    "You're still my favorite Isilmerel." ~Tarrant

  3. #3
    Community Member Dragavon's Avatar
    Join Date
    Sep 2006
    Posts
    2,879

    Default

    Set up a PayPal account for your son. Then you transfer a little money from your paypal account to his paypal account whenever needed.

  4. #4
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The Account Management department can remove credit cards from accounts. It can't be done from the website at this time.

    The PayPal option sounds like an excellent idea for future use.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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