Game Pass Card

[Kanin_Dragon]

Hello! I'm having some troubles wich my account change to VIP. I'm from Brazil and dont have credit card. Recently i buy a game pass car from Pay By Cash but i cant use it.

First - i create a account wich "<edit>" username and not found the link to enter my code.
Second - i create other account wich "<edit>" username and this time i found the link "add game card" . I put the code in the crrect field but my account doesn't change from free to vip mode.

I cant contact de suport team by phone because is too expensive (i'm from Brazil) and 1 - 2 week is a too long time to wait. Please help me to get my VIP acess.

When i try to re-enter my code in the "<edit>" account, apear this message: "The Game Card you entered is already in use. [err: 30016] " But in the first time i entered the code the site shows a "confirmation message".

I send some thickets to suport team but a ive no response.



PLEASE give me some informations and teach me how a proceed to get my VIP acess.

[danielgfm]

Hey Kanin, nice to meet you.

Live on Brazil too i have some problem it pass code too, i open ticket and now waiting for response, what server you planning to play? i play on Ghallanda.

MSN danielgfm.br@hotmail.com

[Kanin_Dragon]

Add you. I send 3 tickets but i have no response.

*qual foi o seu problema? vc comprou o card pass pelo Pay by Cash?*

[jogoskanindragon]

First I would like to show my indignation with the service provided by the Turbine company. Just how flawed is the system of

managing accounts of access to DDO game.

I do not have international credit card, so I bought a 30 - day game pass through the company Pay By Cash to have access to

the game. The company Pay By Cash sent me a code to be inserted at the following site and following the information contained

in this e-mail:
================================================== ================================================== ==========

"Redeeming your DDO Game Pass.

Do you have an existing subscription to DDO?
Yes -
Log in as a Current Customer at https://billing.turbine.com

Select the subscription that you wish to apply the Game Pass to, and click the "Add Game Pass Card" link.

Enter the 25 character Game Pass Card information into the field and hit Submit.

Be sure to check your next billing date. You will see it has been changed to reflect the days allowed by the Game Pass.


No -

Click the link to Create a new Turbine Account and subscribe to DDO at https://billing.turbine.com

First enter your Product Key (this is NOT your Game Pass Card) and finish the data entry of the required account fields.

Billing Options will now be displayed.

Scroll down and select Game Pass Card.

Enter the 25 character Game Pass Code information into the field and hit Submit.


Be sure to check your next billing date. You will see it has been changed to reflect the days allowed by the Game Pass code.

If you have any questions about redeeming a Game Pass Code you can contact Turbine Billing Support by telephone 7 days per

week 10am midnight EST. The number is (781)407-4020.

You can also contact Billing Support via email at http://www.ddo.com/support by clicking on the Account/Billing tab and

filling out the contact form.



Here is your fulfillment information for your Dungeons & Dragons Online 30-day game pass from Turbine, Inc.:
Order ID: 30614040
Service: Dungeons & Dragons Online: Stormreach by Turbine Games
Item Purchased: Dungeons & Dragons Online 30-day game pass
Transaction ID: {3902d73d-d344-41a0-95c5-30dcd85b1fbc}"

================================================== ================================================== =========

I followed the instructions but when accessed my first account whose login is <edit>, but the link "Add Game Pass Card"

did not appear. Then I went into the forum and searched again on this subject .... Finding no solution i created a second

login, <edit>.

In the account whose login is <edit> I found the link "Add Game Pass Card" and enter the code received by email

(from Pay By Cash). A confirmation message in green appeared to me, but my credits were not added to my account.

This is already more than a week and still can not release my VIP access. This is outrageous! On your website you say that

the time for response is 1 - 2 weeks. This period is ridiculous!!

Already sent several tickets and nothing! How can a company be so sloppy as well? I'm sending this message by ticket and by

the forum and I hope action by you of Turbine Company.

If I do not find a definitive solution to this problem, I will use all legal and commercial devices to recover all such

losses, whether financial or moral.

I quick answers and solutions even faster. In two days I will be taking my steps to sort out this matter with the relevant

authorities.

[Victorie]

These posts are duplicates. Please continue to post here.