Poor Customer Services/Broken Product in DDO Store

[marirapf]

Dear tech support,

I've sent some e-mails complaining about a problem that I'm currently having with 2 items that I bought from DDO Store.

basically the problem is with 32 Points Build Character with Drow race, I just can't use it, when I try to create any class using Drow it just come with 28 points instead of 32, however any other race comes with 32, including Warforged.

I've being sending about 10 e-mails to turbine, via game and web site and I got no answer so far. My first complaint was on November 2nd and than I've opened a second e-mail for the same issue asking for a reliable support channel to the GM and he just closed my ticket with no answer and all reports sent via e-mail and also to complaint@turbine.com was ignored.

I've became a VIP in order to have better support but so far nothing changed, at least give an answer and say that 32 Points Build Character is broken when used with Drow race.

Now I figured why you don't have 11 million players.

I hope that you can help soon,

My Character is Kallidjure (Monk LV5) in Cannith server.

Regards,

[malthusian01]

Drow have a base 32 points built into it, its just that some of it are already spent for you.

Long story short, Drow base stats does not stack with the 32 point one because it already IS 32 points. It isnt broken.

[enochiancub]

Drow can't be made with 32pt's off the bat. They are a 28pt race with some points already spent (+2 Cha, +2 Int, +2Dex)

[Soulken]

Hey I am new to and I figured out drow dont get 32pts, research before coming in screaming that this or that is broken

[marirapf]

Drow have a base 32 points built into it, its just that some of it are already spent for you.

Long story short, Drow base stats does not stack with the 32 point one because it already IS 32 points. It isnt broken.

You meant that the regular Drow with no upgrade comes with 24 points? And why Warforge doesn't come with 34 points since it lose -4 points, usually all classes have +2 -2 (except Drow).

[BurnerD]

There is no "regular drow" The Drow Class was initially offered at 400 favor as an improved race over the standard races. The Drow gets stat bonuses which make it comparable to a 32pt build.

32 point builds apply to all other races.

The penalties and bonuses applied to the other races are given due to stengths and weaknesses. Humans get no initial bonuses (or penalties). Drow get more initial bonuses than any other race.

[Aspenor]

You meant that the regular Drow with no upgrade comes with 24 points? And why Warforge doesn't come with 34 points since it lose -4 points, usually all classes have +2 -2 (except Drow).

Warforged have more than enough non-stat advantages that make up for the lost points. If you had any idea how racial balance works in DnD you would know this.

[marirapf]

There is no "regular drow" The Drow Class was initially offered at 400 favor as an improved race over the standard races. The Drow gets stat bonuses which make it comparable to a 32pt build.

32 point builds apply to all other races.

The penalties and bonuses applied to the other races are given due to stengths and weaknesses. Humans get no initial bonuses (or penalties). Drow get more initial bonuses than any other race.

Got it, but sound stupid, since you pay real money for an item and there is no note advising that that feature don't works with an specifical race and I bought it, think about to make a Drow Thief with 32 points and now I noticed that I waste my money.

[Victorie]

This is the Account Management support forum. You can find the Tech support forum here.

For information on the correct department to contact for various questions or concerns, please see this forum sticky.

As the Drow basically get 32 points with their additional pluses and minuses (+2 Dexterity, +2 Intelligence, +2 Charisma, -2 Constitution), they don't get access the 32 point build that the other races do. This is working as intended, it's just that some of the stats are pre-planned for you.

Email turn around for the Account Management department (the right department to contact as your questions are concerning store purchases) is about 2 weeks at this time. We answer all emails in the order they are received, and we are working to improve that response time. Please note that if you send many emails, you'll generally get a response to just the first one. Sending a large number of additional emails will delay our responses to all players. You can also call the Account Management department. Phone hours are in my signature.

[BurnerD]

Got it, but sound stupid, since you pay real money for an item and there is no note advising that that feature don't works with an specifical race and I bought it, think about to make a Drow Thief with 32 points and now I noticed that I waste my money.

I do think it would help newer players to have a downloadable "starter" manual that describes the game to a beginner.

The compendium and DDO Wiki are excellent resources also.

[enochiancub]

I do think it would help newer players to have a downloadable "starter" manual that describes the game to a beginner.

The compendium and DDO Wiki are excellent resources also.

Different from the manual downloaded alongside the game and found via the site? Not being snippy, genuinely curious if you mean an entirely new manual.

[Falco_Easts]

It probably couldn't hurt to put a disclaimer on the 32 point build in the store though as new players with no or little D&D experience are spending real $ on it.

[marirapf]

It probably couldn't hurt to put a disclaimer on the 32 point build in the store though as new players with no or little D&D experience are spending real $ on it.

My main concern is that they don't notify in the product notes, and anyone assume that 32 points must be applied to any race, even Drow. I have D&D experience, since the first D&D, NWN, AD&D, D&D 3.0/3.5 and 4.0 this is not about have or not experience with D&D this is about bad marketing they are selling one thing and delivering another thing.

There is no sense Drow can't be created without 32 points, if they want balance, regarding my D&D experience, they should take LV, this is the balance for power classes LV loss.

[enochiancub]

My main concern is that they don't notify in the product notes, and anyone assume that 32 points must be applied to any race, even Drow. I have D&D experience, since the first D&D, NWN, AD&D, D&D 3.0/3.5 and 4.0 this is not about have or not experience with D&D this is about bad marketing they are selling one thing and delivering another thing.

There is no sense Drow can't be created without 32 points, if they want balance, regarding my D&D experience, they should take LV, this is the balance for power classes LV loss.

So you want them to do what? Make drow start with different stats (ala elves or humans?) and none of their racial abilities so that you can...what?

[Soulken]

You meant that the regular Drow with no upgrade comes with 24 points? And why Warforge doesn't come with 34 points since it lose -4 points, usually all classes have +2 -2 (except Drow).

No all drow come with 28pts and warforged dont extra points because they get lots of other stuff, immune to drowning, poison, hold, lvl drain, all of that is worth much more then a couple of build points.

[marirapf]

No all drow come with 28pts and warforged dont extra points because they get lots of other stuff, immune to drowning, poison, hold, lvl drain, all of that is worth much more then a couple of build points.

Can you understand that I know that all races comes with 28 points, however I've bought a feature in DDO store called 32 points build character it works with ANY race including Warforged, but NO with DROW. And when I go to DDO Store there is no note talking about it.

[enochiancub]

Can you understand that I know that all races comes with 28 points, however I've bought a feature in DDO store called 32 points build character it works with ANY race including Warforged, but NO with DROW. And when I go to DDO Store there is no note talking about it.

I'm not trying to be rude, but when you went to purchase it from the store it states in the product description .

"Create new non-Drow characters with 32 stat points instead of the standard 28 points on any server. 32-point characters must use the “Customize” path option at creation and cannot use premade character paths. 32-Point Build may also be unlocked on each server via the 1750 Total Favor reward."

Note the "Create new non-Drow" as well as "32-point characters must use the Customize path option"

So the demands for there to be some sort of note or warning were already met before you made the purchase.

[Falco_Easts]

Can you understand that I know that all races comes with 28 points, however I've bought a feature in DDO store called 32 points build character it works with ANY race including Warforged, but NO with DROW. And when I go to DDO Store there is no note talking about it.

Sorry but not all races come with 28 points. All Drow come with 32 it's just that 4 are alrady spent for you so only 28 of the 32 remain to use.