Results 1 to 2 of 2
  1. #1
    Community Member
    Join Date
    Oct 2009
    Posts
    1

    Default Entering the Game with a character CTD

    Greetings,


    Whenever i try to enter the game with a character, the dndclient stops working and ctd.

    never happend until i get the patch 1. anyone having this issue or has a hint as where i should look/do?


    Regards,

    Dar

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Post your dxdiag when you get a chance (how to steps are in the "how to get help.." sticky linked in my sig)

    Also if you have "Turbine Download Manager" (TDM) installed try running the "Validate & Repair" from the right-click menu on the DDO ribbon at the bottom.

    Lastly go into your "My Documents" (XP) or "Documents" (Vista/Win7) > "Dungeons and Dragons Online" folder and look for "Userpreferences.ini" and rename that to "OldUserpreferences.ini" and relaunch to test.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload