Reactivating Account

[Delank]

I have been playing on a free account for about two weeks now, with a support ticket in for another account that I would like to reactivate. It has the current product code (cd key) assigned to it, which I opened back in 4/2005. I'm interested in activating VIP, but am having issues remembering the password to the account.

Now the problem comes with the support site to send an email with an updated password. I have moved since 2005 and my ISP provider and email have changed. I believe the emails are going to an old email address, therefore I am unable to access and change my password. The other problem I have is when I try to use my product key to attempt some sort of access by that means, ends up giving me an err: 30026.

Overall, I'm trying to be patient in waiting on a reply from support, but still not one email response in two weeks time. I do have an old email verification for my forum access as Vinji Redwater, but unable to access that due to incorrect password. Arrgh. It has been to long...

I should update the 4/2005 date as a forum account that I opened up. I know I activated my account when the game opened up for access in 2/2006.

Patiently waiting,

Delank

[Victorie]

Your product key has already been added to your original account. You can't use it to create a new account, or to search for the old one. However, the Account Management department may be able to use it to find your account.

Current email turn around is about 2 weeks, due to the high volume we are experiencing. (Eberron and Free Play have proved extremely popular.) We answer all inquiries in the order they are received.

The Account Management department can assist with password and email resets.

You can call if you want. Phone information is in my signature.

[Delank]

Thanks for the reply. I went ahead and activated a new account, but will continue to try and get my old account information. I didn't feel comfortable sending my CD key previously, as I was hoping for some information back on some information I provided concerning the account.

If need be, I shall try the number listed and hopefully I can get through without to much of a time delay.