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  1. #1
    Community Member Hasaki's Avatar
    Join Date
    Mar 2006
    Posts
    70

    Default Can't access my forum account...

    Hopefully I can get some help here, since it's all Turbine.

    I can't log into the Lord of the Rings Online forums, because I've forgotten my password. And when I access my Turbine account and try to change the password, it simply says it cannot access my account information, suggesting I try later (been trying for a few days).

    Can anyone suggest a way to fix this?

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    All of this is true for any Turbine game:

    You need to use your game username and password combination to login to the Account Management website.

    Once you are logged in there, you can scroll down to the game you are concerned with. On the right side of each game subscription area is your forum login username, and an option to "Change Forum Password".

    If you still need help logging into either, then please contact the appropriate department from the links below. Contact Account Management for game or Account Management website login issues, and the Forums team for forum login issues.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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