5000+ tp's POOFFF!

[Blood]

On Oct 9, the first day of the big sale, I made a transaction for several modules - over 5000 points worth. When I hit submit, I got an error. My points were deducted from my account, but I got no modules unlocked, no conformation on screen, and no conformation email. I put a ticket in the next day. but have gotten no response. Its been two weeks, and I cant get into quest chains that I've paid for. I don't know if I should just eat the $50, and rebuy or what. This is ridiculous - especially not being able to contact anyone from turbine. I have half a mind to have by CC company reverse the charge, but then I'd probably get booted from DDO. $50 is ENTIRELY too much to just eat..

You would think that a customer paying for something, and not getting the product would be a high priority, but evidently not.

[Shamurai]

Well, if they don't respond and either give you the points back or the modules. I'd totally ask the CCC to refund you the money. Sorry you had an issue. I too bought the 5000 pointsand mods that day and all went well for me.. Perhaps this is just a hiccup they can fix for you.

[Jayfunked]

Seems to me there is a massive backlog of tickets due to missing points issues and you have joined a long queue - I would ring the issues hotline which only is open in the evening(US) for a direct service.

That is a bit gutting - I had the same issue but with one purchase only in september and it got resolved in about 2 weeks.

[Tharlak]

I had a similar issue early, right after launch. They are backed up with tickets. It was recommended that I call and speak to a live person. I did and the issue was immediately resolved.

Call our Account Management team

Speak live with one of our Account Management Representatives via telephone from 4:00 p.m. - 8:45 p.m. ET Monday - Friday by dialing: 781-407-4020

[Hafeal]

Another reason to support monthly statements.

http://forums.ddo.com/showthread.php?t=207584

[Blood]

It would be nice to see exactly what my transactions were. If I knew exactly what my TP account was doing, I could piece together what I lost in this transaction. At the beginning of the night in question, I had 12K TP's. I had been waiting for a sale to unlock all of the modules. I made two purchase that night, and ended up with 5K TP's. I THOUGHT I bought all of the modules, but I clearly have about 3-4K more points to spend to get there. Because of the error, I don't know exactly what I started with, what days I bought points, ect. I've been trying to be patient, but its been two weeks, and I am running into quests I can't run. I might have to switch to an alt to run other quests until (or perhaps if) this gets sorted out. I guess I'll try the phone line tonight.