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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    8

    Thumbs down Paypal problem from china!

    I want to buy some thing in ddo store, but when i use my verified paypal account, it failed to check the credit card. What's the problem? I have done some business using paypal with several website in American !! except Turbine.

    I know I should contact the account managerment to resolve this problem but i get no response after sending a mail to Account Management Email Form three days ago.

    What can i do, or you just don`t want players to pay in China?

  2. #2
    Community Member
    Join Date
    Sep 2009
    Posts
    8

    Default

    I have seen that, thank you.

    Then I should play it for free, again and again trying new lowlevel characters.

    It's interesting, but...

  3. #3
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Turbine officially supports the US, Canada, Australia and New Zealand. We are happy to assist players from anywhere in the world to play, however they may need to take additional steps in some cases. If you're not able to use your PayPal account to buy points, you might consider using a debit or credit card, or even a pre-paid/gift card.

    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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