ok i dont know what to do. I reinstalled my game today and tried to remember my old account name and psw and failed i do still have the box and my product key. i remember the name of the 2pcs i played the most (uwysh, human paladin10 and botche dwarf wizard 10). when i tried to enter my product key in the my account page it told me that it was already in use (so im guessing my old account is still active)