Account Assistance

[CandyKid8065]

So this is my issue. About 3 days ago I upgraded to VIP everything looked fine I used the same information for turbine that I have before. I then just upgraded verified and submitted my order. Played VIP fine that night. The next day I get on decide to make a new character its then I notice that it says "2 of 2 Characters" and something like "Free Play". So I go and check the site(myaccount.turbine.com) and it has this message...

"ATTENTION: One or more of your subscriptions has been suspended due to non-payment. Please re-enter your billing information or apply a Game Card now to reactivate your subscription(s). Once you have updated your billing information successfully, all of your suspended subscription(s) will be reactivated for use. Click here to update your billing information now."

So I then reentered my account information and got this message...

"The transaction cannot be processed at this time. If you believe this is an error, please click here to contact Turbine Customer Service. [err: 140002]"

I am currently in Iraq so calling or faxing is a bit of an issue but I have already sent an email to support with no reply in 2 days(not even saying that they received the message and will get back to me).

If there is anything that I can do or any way the support here can help I would appreciate it.

-CK

Edit: Also I have verified no charges have been made to my account and yes I have enough money in it.

[Victorie]

Email turn around for the Account Management department is currently about 2 weeks. There is no confirmation email, but a confirmation page does show if the inquiry is successfully submitted.

If you're in Iraq and you have a military/APO address or an address in the US, then you will need to call or fax your card details to have them added to the account. If you can PM me, I'll be happy to send you the fax details if that will work for you.

[CandyKid8065]

What I don't understand though is that it is the same information from before nothing has changed but my location in the world. Fax will probably not work for me just yet so I might as well wait the 2 weeks to get in contact with the support department. Thanks for the help Victorie I guess I'll just have to wait it out.