I finally got my points! I had to call the turbine phone support number in order to get my points. It took 20-30mins of holding to speak with a custmer service representative. After talking to the representative I had my points within 5 minutes. If you use the turbine ticket system it will take 2-4weeks before you will get your points, even though it says 3-5 business days. I recommend you call 781-407-4020 and get your points immeadiately! The phone support has very weird hours, for instance they don't open till after 4:30pm EST wed-fri.