I Went V.i.p Oct 3 2009 And Never Got My Tokens . Is There A Reason Why ? And Can You Please Tell Me When Im Going To Get My Tokens
Thank You
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Thread: Didnt Get 5,000 Tokens
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10-14-2009, 02:03 PM #1Community Member
- Join Date
- Oct 2009
- Posts
- 2
Didnt Get 5,000 Tokens
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10-14-2009, 02:34 PM #2Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
We are aware that some players are not receiving their VIP point rewards after a successful payment. We are working to identify the cause and provide a solution, and will notify everyone through the forums when this issue is fully resolved.
Please call or email the Account Management department and they will be happy to assist you. You may call or email, information for both is in my signature. Please note that turn around for accounts emails is about 2 weeks at this time due to volume (Eberron and Free play have proved extremely popular).DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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