Welcome me to the club - Where's my points :(

[sunkenfaith]

So, upgraded to a VIP a few days back. According to Victorie's sticky, we are supposed to get the 500 points credited to our account the morning after.

Have not received it, and yes, I have logged in game and refreshed the DDO store. 2 emails sent to account management (filling up the form) went unanswered.

I didn't even have an autoreply email confirming that they received my email.

You have a great game going on, and with the upcoming Laminia and the Recarnation etc, but I suggest that you guys take the time to fix existing issues like these before implementing more new ones.

[RobertVesco]

Preach brother.

[Kungfutse]

Welcome to the club.

I actually got an answer from Turbine support promising the points within 24h. That was a week ago and still no points.

I've enjoyed the game so far, but have to admit that the customer support leaves something to be desired.

[dogpig00]

me too, i upgraded on Oct 1st and still have not received any points. Two emails sent, no replies.

I guess calling is the only option.

Last option-- dispute the charge with your credit card company--did not received the service advertised.

[Victorie]

Please note that posting on the forums will not get you points you are expecting. I apologize, but we are not able to assist with specific accounts via the forums.

If you have not received your 500 points after a successful payment, then please contact the Account Management department. You may call or email.

If you have not received Beta or age of account or active on 7/31/09 points you were expecting, then please email the Account Management department.

All emails are answered in the order they are received. We do have a lot of volume right now, largely due to the Eberron launch and its popularity. Current email turn around is a bit under 2 weeks. At this time we do not have an auto-response system for emails, however there is a confirmation page that shows if an inquiry is successfully submitted. I will pass along the feedback that a confirmation email would be appreciated.

Please also note that I do not recommend contacting your card company to dispute charges. This limits the assistance that our support teams can provide to you.

[Kungfutse]

Me and bunch of my friends (new subscribers as well) received their points last night. So I guess this just comes down to patience to wait them sort this issue out and shift through those support tickets, although I do have to say that 2 week turn around for support e-mails is not something any customer support representative should be proud about.