failure to start

[Onesikpup]

Ive been having issues where the client fails to start. I click on the desktop icon, the little hourglass appears for about 2 seconds...and then, nothing.

It has been acting this way ever since I downloaded Lamania (somewhere around the time of the last stress test before mod9 launch).

Just so you know, of course, I uninstalled Lamania client shortly after that stress test, since it became useless and seemed to be the root of my issues. In all actuality, every time I downloaded lamania, even the first time it was released, the client caused issues with my stormreach installation which forced me to uninstall both of them, since neither would work properly.

Back to the matter at hand.....

I have repeatedly uninstalled and re-installed the stormreach client approximately 4 times since beta testing was over for the same issue......failure to start.

whenever I uninstall stormreach client it tells me that uninrtallation is incomplete and that there are some remaining items that can be removed manually. although it does not tell me which ones or where I could possible find them. and nothing comes up DDo related in a file search.

Then i proceed to re-install the game, and the installer stops 7 or 10 times during the installation to inform me that "an error occurred while trying to replace the existing file...DeleteFile failed code 5...access denied..." and proceeds to list the file, almost all of which are .dll files i.e C:\program files\turbine\dungeons and dragons online-stormreach\controllibrary.dll

Heres another to add to the list of files that cannot be replaced : c:\program files\turbine\dungeons and dragons online stormreach\turbinelauncher.exe (this one im sure is one of the main culprits, I dont understand why it wouldnt delete in an uninstall...and then be unreplaceable)

another.....C:\program.....turbinelauncher.resourc es.dll

those are by no means all of the files, just the ones I felt like typing out



i really dont want to do the TDM, as it really sucks almost as much as Pando (i am unfortunately FORCED to use these for my other computer, since there is no other option to getting the game)....I am reinstalling from a MOD8 file i have saved since i got tired of downloading during the Lamania beta screwup days.

[Onesikpup]

so, i'm getting really tired of of this whole process of the game not loading, then uninstalling, re-downloading it, installing, having the file eror codes, the game working for a week and then having to do it all over again.

good thing im tired of it....cuz now, i have a fresh copy installed and it wont work at all. now i dont have to worry about it, because it simply will not load up, launch or do anything.

I really dont want to have to wipe my computer to get rid of whatever files the original lamania/beta server plagued me with, and i really dont want to wait 2 weeks for turbines response from my tech support ticket to come back, only to tell me they cant help me, but thanks for sending us a report.

a rumor i heard last night went something like this: there was a bug in the lamania/tdm that loaded some bad files that could not be deleted during uninstall. there is a thread somewhere on the forums thast tells you how to fix this.

anyone know where i might find that thread? ive searched, but to no avail.

While not being able to play DDO is making my wife really happy, as she doesnt have to listen to me hollerin at party members till the wee hours of the morning, it is making me miserable....

[Dranana1]

I am having the same problem as you did, any ideas where that thread is located at? if so let me know please.

[Onesikpup]

I never found the thread or got any help from turbine even thought i id submit a report for tech assistance. apparently my request has fallen on deaf ears.

Although, there is a bright spot....I have seemingly fixed it. First, I uninstalled DDO and everything to do with it. then I did a search (with windows) for any filename(s) containing the words turbine, lamania or dungeons and dragons. This brought up about 70 files that did not get "uninstalled". I deleted them all, as well as the folder in My Documents. then I re downloaded the game and installed.

It has now been 3 weeks and everything seems fine...normally it takes only 2 weeks to break down, so I'm keeping my fingers crossed...and my eyes too, just in case

[Mirthgar]

I never found the thread or got any help from turbine even thought i id submit a report for tech assistance. apparently my request has fallen on deaf ears.

Although, there is a bright spot....I have seemingly fixed it. First, I uninstalled DDO and everything to do with it. then I did a search (with windows) for any filename(s) containing the words turbine, lamania or dungeons and dragons. This brought up about 70 files that did not get "uninstalled". I deleted them all, as well as the folder in My Documents. then I re downloaded the game and installed.

It has now been 3 weeks and everything seems fine...normally it takes only 2 weeks to break down, so I'm keeping my fingers crossed...and my eyes too, just in case

Glad to hear its working, I double-checked on your ticket status and do show that you received a reply shortly after sending it in to which you replied, but then more info was requested by tech but a reply did not come in from you after that.

It might have been their reply got caught up as a spam/bulk mailing, I've seen this come up sometimes, you might need to add customerservice@turbine.com (and noreply@turbine.com also for some of the other mailings that go out) to your contacts to keep your email provider from filtering them as spam (it may have sent them over to bulk/junk mail or spam folders in your email)

[Onesikpup]

It could have happened that way....or, I coulda accidentally deleted it since I made a number of purchases from DDOstore around that time and just didnt read the subject line before I mass deleted my inbox. This is more than likely the case .

[Treefriend]

I have just 7.5 hours trying to install ddo on my Dell laptop. Lamania has never been on this system. But when I hit the icon the same thing happenes. Little circle (windows Vista) for a second or two then nothing.
I have gone through each of the articles in tech spt, reconfiguring my firewall in and out rules, double checking the system requirements--the laptop has a GeForce 8600 GT with 1778 MB and seems to exceed all the recommended specs. I don't really have a place to start as I get no error messages or anything. Uninstalled it, then removed all directories and files, reinstalled, yes--twice......

Really erked at the missinformation about Vista in the tech spt directions. Not a one of the articles is completly correct as to where to find firewall or startup information.

I could find no way from that site to contact tech spt--though they do not have my problem listed and I could not find a single article that dealt with this.

Man am I frustrated.

Any concrete suggestions would be greatly appreciated. Though now I will have more time to work on my Pathfinder toon for this weekend.