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  1. #1
    Founder EmyLights's Avatar
    Join Date
    Feb 2006
    Posts
    3

    Default Character Server Transfer

    Hi, I was wondering how long it takes to get an answer from Turbine Support for the Server to Server Character transfers. I have so far sent in 2 different requests, and I had not received any e-mails from Turbine Support after each request.

    I am starting to get a little frustrated about the whole thing, even though it says 3-5 days on the website, and 2-3 weeks to transfer, it all seems like a little too long of a wait just to move one character.

    I had wanted to move a character from Thelanis to Khyber, though... Since all my friends are over there now...

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The turn around for all Premium Services is currently about 2 weeks. This is due to the volume we are currently experiencing. We are working to expedite this process, but have not completed all updates at this time.

    I apologize, but our current email system doesn't have any email confirmations. However, there is a confirmation page that appears after a request is successfully submitted. You will receive an email confirmation once the transfer is complete. (And no, they won't do it twice, because the character will already be moved.)
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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