At wits end and not sure what else to do...

[Carthage]

OK I've been waiting going on almost 2 weeks now. At 1st this was just a DDO issue with no VIP points and no Favor Points being added to the account. I've read all the forums posts by the mods and clicked all the _HERE_ things they posted within those threads. I've got 4 or 5 'tickets' pending and not one has been responded too. Being a VIP member I was under the impression we got enhanced support, please correct me if I'm wrong about this.

Today the issue became a Turbine in general problem. Not only do I still have the VIP points problem a friend begged and pleaded for everyone in our house to come back to LotRO and even went so far as to purchased collector's editions for *ALL* the accounts I have. My accounts are royally screwed up and I can't post to the LotRO forums because you need an active game account to post to the forums so I'm left with posting here.

Yesterday I spent 22 minutes on hold when I tried to call the support number, you might wanna lower the volume on your music on there it's a bit on the loud side. I was calling from a cell phone (pre-paid) that charges about 30 cents a minute. I'm not really liking the fact I have to spend MORE money to get issues fixed, thought that's what I was paying subsription fees for. Anyway... I'd really like to get either an email response from one of the 'tickets' I posted already or better yet a phone call (the phone # on the account is current) from someone that can actually help me get all my accounts & my DDO issue resolved today. I won't be a very happy camper if I have to sit on hold again come 2pm and all bets will be off that I won't be yelling alot...

[Victorie]

I do apologize that you are experiencing these issues. Turn around for Accounts emails right now is about 2 weeks, but we're working through them all as fast as we can in the order they are received. Phone volume has been high as well recently, and Mondays are always even busier.

If you are able to call again, please feel free to do so. I would encourage you to not yell at the representative you get on the phone, as they are working to help all of our players as fast as they can.

[Carthage]

LOL ok... no yelling... although it was still kinda planned after being on hold for almost 40 minutes again, BUT... I ended up talking to Chris and was so helpful I thought about adopting him. Anyway... Chris helped work out the DDO issue and the LotRO issues and deserves a BIG raise.


Feel free to lock the thread, issue is closed and resolved happily...