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  1. #1
    Community Member
    Join Date
    Apr 2007
    Posts
    1

    Default System Error Encountered

    MY roommate is trying to make a free account here https://trial.turbine.com/ddo.php and every time he submits, it either returns with "username may be taken" message or goes to a blank white page saying "System Error Encountered, please try back again later."

    This has happend about 10 times >.<

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Please have your friend send an email to the Account Management department via the form in my signature. Be sure they pick the "New Free Account Key Request" type from the DDO support page. There is a system in place to expedite keys in response to these emails.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Sep 2009
    Posts
    1

    Default Same problem here

    Quote Originally Posted by Victorie View Post
    Please have your friend send an email to the Account Management department via the form in my signature. Be sure they pick the "New Free Account Key Request" type from the DDO support page. There is a system in place to expedite keys in response to these emails.
    Are your user-account servers down? Can we expect them to be back up soon?

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