The instances are awesome. The best in online gaming.
But its such a bloody headache getting getting all the right people spoken too in the right order and finding the right guy in town that people get discouraged and quit.
Sure some people endure it and will talk about how easy it is, but you notice how many people try the game then quit? Thats the problem.
In Pen and Paper you dont have to spend 15 minutes running around the room before you start making sure you touch all the chairs in the right order. But that essentially what you have to do in this game.
It should be much easier and faster for a group of friends or a pick up group to get into a quest instance.